SephoraReviews of sephora.com

I’ve had so many issues with Sephora but now I’m officially done. My orders are constantly late and arrive damaged. I purchased almost $50 Dior lip oil and when I got it they sent me the wrong shade. I contacted customer service and they told me since they accommodated me in the past they can’t re ship or refund. Maybe if you didn’t send fragile items with no protection & shipped on time that wouldn’t happen. I don’t live near a Sephora (my closest one is 1 hr) plus I don’t drive and work. I’m so done with them. Buy at Ulta Nordstrom Macy’s etc. terrible company. Ulta is 10X better.

I placed an order with Sephora for $468, and $306worth of items simply never arrived. Not samples. Not small add-ons. The most expensive items from the order were missing. This order was placed on December 13, and these items were meant to be gifts. I received it on December 31st. As of now, I am left with nothing. Customer service has been unable to provide a same-day delivery replacement, even though I pay for this service. Worse, they cannot even confirm when or if the replacement will be shipped. I was told they need another day to “review” the case, and that the earliest possible delivery would be January 7 if approved. The fact that approval is even a question in a case where items were clearly missing is unacceptable. Going to a physical store is not a solution either, because I would lose my 25% discount, which I received after applying for and being approved for a Sephora credit card specifically for this purchase. So I am essentially punished for Sephora’s mistake. No items. No samples. No accountability. Just “we can’t do anything right now.” I understand that mistakes happen, but missing high-value items from an order is not a minor packing error. This shows a serious lack of quality control. From a company of this size, I expected far better systems, transparency, and responsibility. This experience completely ruined my New Year plans and has significantly damaged my trust in Sephora. I genuinely want to know if this is an isolated case or if missing high-value items has become a pattern, because this level of service is unacceptable for a brand that positions itself as premium. Sephora needs to do better.

Metto una stella perché meno di quella non posso. Servizio clienti pessimo. Maleducati,0 voglia di fare il proprio lavoro. Usano una saccenza che non possono sicuramente permettersi. Non so con chi ho parlato al telefono per un reso tramite pagamento PayPal sul sito, ma sicuramente non acquisterò mai più da voi. Ne sul sito ne in store. Per rendere dei prodotti tramite questo pagamento bisogna pagare 10€ e dirigersi in posta..e nonostante sia uno scam assurdo, non hanno neanche la voglia di spiegare o anche solo PARLARE con il cliente. Prima di promettere un servizio clienti fareste bene a controllare chi lavora all'interno e fare una scrematura dei dipendenti. Parlo in questo modo anche per testimonianza di altre persone che non perdono tempo a scrivere ad un'azienda del genere. Io di tempo per queste cose ne ho fin troppo. Augurandovi un discutibile anno nuovo e molto dipendenti in meno.

Returned something 6 weeks ago. I went on holiday so completely forgot about it as had a lot of other things on. Fortunately remembered and emailed, eventually got a reply to say they’d respond in a few days. Then finally a response to confirm a refund would be with me in 2-3 working days. Now I appreciate it’s the festive period, however, this would’ve taken me to around 21st December at the latest. It’s now the 29th and still no refund!! This is not the first time this has happened! I won’t be shopping here again.

Awful service. Returned an item which they received on the 3rd Dec. Nothing received from Sephora. Contacted them again on 22/12 as the number provided by their website is permanently engaged no matter what time you call. So I emailed then x2, instagrammed, X messaged them and FB messaged them. The only response was from FB messenger telling me it was the US arm (no way no know this) and they told me to message them via a diff FB page. Done that. No response. Eventually got a refund message a few days later telling me that it would be into the New Year before I got a refund. No apology, no explanation. Nothing. Eventually got a message a few days later basically giving a timescale. No apology. Will never buy from them again.

Let me tell you how Sephora handled my issue. I ordered a FENTY BEAUTY – Hella Thicc Volumizing Mascara (Mini) as a Christmas gift for my sister. When she opened it, the tube was completely EMPTY. I contacted Sephora customer support, shocked and disappointed. Their reply? 👉 They told me that I should have returned the product within 14 days. So let me get this straight: Was I supposed to open my sister’s gift before giving it to her to check whether the mascara was actually filled? This makes absolutely no sense. This wasn’t a “change of mind” return — it was a defective product and a quality control issue. For a brand like Sephora, this response is unacceptable. Instead of taking responsibility, they put the blame on the customer. Very disappointing experience, and honestly, a loss of trust.

Hatte den Shop in der Black Week über Shoop entdeckt, weil mit sehr hohem Cashback geworben wurde. Preise der Produkte waren eher höher als bei vergleichbaren Shops im Internet. Also volles Risiko, höheren Preis bezahlt, in der Hoffnung, dass man sich an das Cashback hält. Ich nutze den Cashback-Dienst seit Jahren erfolgreich. Leider wurde das Cashback relativ schnell abgelehnt Begründung: es sei nicht über Shoop vermittelt worden. Mein Browser Plugin und die Bestätigung von Shoop selbst sagt etwas anderes... Shoop kann hier leider nichts machen, wenn Sephora das Cashback ablehnt. Einmal und nie wieder! Ich kann diesen Shop in Kombination mit Shoop definitiv nicht empfehlen!

Poor service, do not trust. As other reviews gift card ordered before Xmas never received, Evri never given. Getting auto replies from emails, and other contact links are dead. No one to speak to. Was sent an invite to give a review, so I stated as above with 1 star, not surprisingly I received an email saying that the review was not published as it "didn't meet their criteria". So there is someone who has read my complaint but still no reply.