SephoraReviews of sephora.com

Avoid any purchases online in Italy! Terrible customer service and the conditions of the returns! Disappointed

Retoure ging verloren und auf Bezahlung der vollen Rechnung wird bestanden. Es hat ein halbes Jahr gedauert, bis SEPHORA überhaupt auf Mails reagiert hat. Ich habe das Erste und letzte Mal bei Sephora bestellt.

Poor customer service in stores and the products are not that good

For reaching the black loyalty card I got a gloss sample.I feel like I am being mocked.

Very poor pandemic return plan. A shower gel I've used for many years has been on backorder since Dec. 2020. I decided to try the soap. The scent was so strong it filled the shipping box. I had to return it to the warehouse because they were not excepting returns at the store. I was told they needed to hold the product in quarantine for 2 weeks before they could do a refund. How does that make any sense or practical in any way? They can give me a refund and then quarantine the product for eternity if they wish. So I have to wait 30 days for a refund? Sephora using the pandemic as a reason to abandon their once unrivalled customer service is deplorable and a shame. As other reviews note, Sephora is not the only place that carry the brands I frequently replenish. Hope Sephora is reading these reviews. You guys have to go back and remember that customer loyalty is earned.

Horrible service. Received a damaged product in January. As I used it, it stopped working yesterday. The product is great, the packaging is crap. The company is hiding behind their policy, regardless that we are in lock-down and they sold me a damaged good. Stay away from this company. Their approach is unethical and they really don't care. For the total sum of $34.00 they are willing to lose a client. Well the good news is that where ever I buy cosmetics I will pay the same price, what brings me back is the service. Due to the non existence of the such service, I can take my business elsewhere and since I have a lot of friends, I will be glad to share my experience with them. By the way the man who picked up the phone in the US put me on hold twice while I was talking to him. I should have taken the hint and move on then.

Sephora is such a disappointing company. They have shown zero support or empathy for their clients throughout the pandemic. While other large chains have offered extensions in their policies during the lockdown, this company does not offer any extensions to time sensitive policies.

I have always gotten the worst recommendations from employees at Sephora. When I was looking for a foundation, they lied about them to fit the description of what kind I wanted, luckily I only tried the sample so I could return it but it wasn't close to what I was looking for. U can't even ask them to do a color match cause they will match you with something way lighter, it made me look like a ghost. Also a lot of times they lie about products not being in store and that they only sell them in packages with multiple other products to sell more even though what you asked for is in store.