SephoraReviews of sephora.com

Servizio customer care pessimo. Ho fatto un ordine di 150 euro per il black friday mai ricevuto poiché il corriere non trovandomi a casa ha pensato bene di rispedirlo al mittente. Da qui inizia odissea con l’assistenza. Durante la prima chiamata in cui vengo a conoscenza che il pacco era stato rinviato a loro dal corriere mi dicono che non possono rimandarmi l’ordine indietro e che se volevo la stessa merce di fare un nuovo ordine ( senza sconti ovviamente) anche se non stata io a respingerlo, chiamo la seconda volta e mi dicono invece che è possibile! Ovviamente ho annullato ordine e ho dovuto richiamare per sollecitare il rimborso il quale mi è stato detto che sarebbe avvenuto in 30 gg quando in realtà dal sito sephora si parla di 7 gg dal ricevimento del pacco. Pessima esperienza!

Placed an order for £125, only one item out of three arrived. 12 days now and they just send out generic email so you go around in circles. Worst online company I’ve ever used. Will not be buying from again.

Se potessi darei zero stelle. Ordine del 24-11 arriva il 6-12. La consegna era prevista entro 2 giorni dall’ordine! Dato che era un regalo e mi sarebbe servito prima di oggi cerco di chiamare il servizio clienti per cancellare l’ordine e mi dicono che ormai devo aspettare di ricevere il pacco e fare il reso. Oggi arriva il pacco, cerco di fare il reso in negozio, ma in negozio mi dicono che per fare il reso bisogna contattare il servizio clienti che 1 non risponde mai, 2 è a pagamento. Non comprerò mai più da voi, ne online ne in store, siete dei truffatori!

Absolut nicht zu empfehlen! Die erzählen dass die untauschen, und ein Tag später sagt die Filalleiterin in Düsseldorf/ Schadowstrasse es besteht der Verdacht dass es benutztist, und schickt die Kunden raus! Unveschämter Laden! Würde nie wieder in dem Laden ein Cent ausgeben!

I cannot express the frustration I am feeling in dealing with the customer service of this company – a company I was so looking forward to ordering from but one where my experiences thus far mean I will never even think to look on the website again. Several weeks ago I completed the online email form. The product I had ordered had a completely broken pump. I attached images of this. I cannot use the product as the bottle is defective and so I reached out to ask for a replacement. I spent over £50 on this product! I waited and waited for a response – nothing. On the Sephora UK website, it says I can use the live chat function. Day after day, DURING working hours I tried to use this service but repeatedly, the website was showing me that the live chat was offline. This is DESPITE it being in working hours. Therefore, I elected to use the messenger function. Even more disappointment to come. I was told on here that the Sephora UK team do not operate via messenger, only the EU and US team – so clearly some false advertising and misleading information there. I was told to use Twitter – I do not have an account and given its current state of affairs, I do not plan on creating one just to be able to talk to the customer services of any company. Frankly a stupid suggestion in itself. I then emailed again to get a response last week. I resent the images of the defective bottle immediately – and 3 working days later, nothing. No response. Despite an immediate reply from myself. I tried to use the chat function again – again it says it is offline. I have a defective product, not fit to use, and I am hitting every wall possible in trying to get a replacement. I despair at the thought of them turning around telling me I cannot return the product because it is too late even though this whole delay is secondary to frankly incompetent customer service provision. How embarrassing this experience with the much lorded “Sephora” has been – it goes without saying I will be advising all my friends and family to steer well clear of a brand who’s name was clearly hijacked in the UK and represents nothing of the actual Sephora so famous around the world. No contact number, no customer service – please everyone, stay well clear of this “Sephora UK” or “Feel Unique” or whatever and whoever is really behind this shambolic company. Also just note - most of the good reviews date back to 2020 and are referencing US sites, not the UK one!!

I guess I was lucky to even receive my order but one of the items (worth £30) is broken. No phone number, messenger link does not work, live chat is either offline or crashes, no response to online form. Never again

They used Evri and now my parcel is missing and it’s extremely difficult to get in touch with the UK costumers service team and the US team won’t help. I want my money back

This would be zero stars if that was an option. I ordered from Sephora UK over a week ago (delivery was stated as 2-3 working days). Since then I’ve had one failed delivery attempt from Evri 8 days ago with no tracking update since (my building has a service to accept parcels so this is very odd). It is basically impossible to contact Sephora UK - there is no phone number, their web form generates a generic response so I don’t believe my query was even read, and their online chat has crashed on me every single time I’ve attempted to use it. You then just receive an email saying to try again or use their web form. Their Facebook messenger option doesn’t actually direct you to a Sephora channel, so I searched and sent a message to the US channel but they can’t do anything. I know Sephora is an established company but if it wasn’t I would genuinely believe I had ordered from a scam website - clearly they’ve launched in the UK market before they’re capable of doing so. I’m at a point where my only avenue seems to be contacting my bank to see if I can recover my money that way. 100% avoid Sephora UK online.