SeoraskincareReviews of seoraskincare.com

Response from Seoraskincare· Sep 21, 2026

I'm sorry to hear the hyperpigmentation isn't fading for you — that's not the result we want, and we understand the disappointment. If you'd be open to discussing this further with us, please feel free to email our team at [email protected]. We can review how it's been used and figure out the right next step for you, whether that's guidance on getting better results or making things right with a refund. Thank you for your honesty, and we're sorry for the frustration. - Seora Skincare Team

Response from Seoraskincare· Sep 21, 2026

I'm sorry to hear you never received your creams — that's not okay, and we want to get this sorted for you. We weren't able to locate an order under this name in our order system and inbox, so we've sent you here a request for more details. If you haven't emailed us before though, feel free to email us directly at [email protected]. We appreciate your patience and want to get this resolved for you. - The SeoraSkincare Team

Response from Seoraskincare· Sep 21, 2026

I'm sorry to hear this — only receiving 1 of the 2 creams from your bundle, and then not getting resolution when you reached out, is not okay, and we want to get this fixed. We've sent you a request for your order information so we can look into this and make sure you receive what you paid for. We tried looking up your name and can't seem to find right now any previous emails to our Customer Support team -- we will look forward to hearing back from you with your information so we can assist you. We appreciate you letting us know, and we're sorry for the frustration this has caused. - The Seora Skincare Team

Response from Seoraskincare· Sep 21, 2026

I'm really sorry to hear this — months of consistent use with no change at all is genuinely disappointing, and that's not the result we want for you. We'd like to look into what might be going on rather than leave you without answers. If you would be open to discussing this further with us, please feel free to email our team at [email protected]. We can review how it's been used, talk through your skin's history, and figure out the right next step for you, whether that's a different approach or making things right with a refund. Thank you for your patience with us, and we're sorry for the frustration.

Response from Seoraskincare· Sep 21, 2026

I'm sorry to hear this, and I understand the frustration — that's not the experience we want you to have, and we don't want anyone feeling misled. If you'd be open to discussing this further with us, please feel free to email our team at [email protected]. We can review how it's been used and figure out the right next step for you, whether that's guidance on getting better results or making things right with a refund. Thank you for your honesty, and we're sorry for the disappointment. - The Seora Skincare Team

Response from Seoraskincare· Sep 14, 2026

Hi Venessa, we're really sorry to hear this— that's not the experience we want anyone to have, and we appreciate you sharing your feedback with us. I would like to address first about the communication with our team. We were able to find your email exchange with us under your name and it shows our team was able to respond immediately on the 17th of August after you emailed us on the 16th. I'm sorry to hear if you weren't able to see our messages, but our team is consistently responding within 1-2 days of receiving emails. As for your concern about the results of the product -- what you're describing with lightening on the tip of your nose isn't an expected result, and we want to help you get the results you should be seeing. A few tips that can make a big difference: apply a thin layer, let it fully absorb before applying anything else, and use it consistently once daily rather than layering extra product to speed things up. Overlapping onto the surrounding skin or applying more than directed can cause it to affect the area beyond the spot, which sounds like what may have happened here. If you'd like us to take a closer look at your specific case, feel free to reach out to us at [email protected] with your order number and we're happy to review it with you and make it right. Thank you again for the honest feedback — it helps us make sure every customer gets the results they're looking for.

Response from Seoraskincare· Sep 14, 2026

Hi Russell, thank you for taking the time to share this, and we're glad to hear the product has been working well for your wife's skin. We want to clarify one thing: we believe you may be referring to our subscription service, as we don't offer or require any prescription to purchase. To be clear, our subscription option is entirely optional at checkout — customers can choose a one-time purchase instead, and the subscription can be cancelled anytime by the customers through their account portal anytime. We take it seriously if that wasn't clear in the moment, rather than treating it as just how things are done. We weren't able to locate an order under your name, as it looks like the purchase was made under your wife's name. Our team responds within 1-2 days of receiving an email, so we'd expect she's already been assisted by now — but if there's anything still unresolved or you'd like us to look into it further, please don't hesitate to email us back at [email protected] and we're glad to help with anything else you both might need. We appreciate the honesty here, it helps us keep our checkout and subscription communication as clear as it should be.