SeneReviews of senestudio.com

I followed the instructions and received Sene "custom" jeans that were roughly 4-5 times smaller than I would need. In fact, I could not get them over my knees. I was instructed to "send a selfie wearing them" so they could adjust them. I explained that they would get a photo of me with pants around my ankles. Several days later, they sent me a link to do many measurements. When I did that & uploaded, another several days later, I asked for an update & they couldn't find the measurements. They couldn't even find my account. I asked for a new link that would actually work & when a few more days went by without an answer, I finally cancelled. It's interesting that they couldn't solve the problem by sending a workable link. The jeans look great, love the reviews but I don't think their system is up to speed. I did get a return label so let's see if they issue a refund as slowly as their customer service works.

***BUYER BEWARE!!!*** ***BUYER BEWARE!!!*** ***BUYER BEWARE!!!*** ***BUYER BEWARE!!!*** Overpromise & Underdeliver ORDERED 2 SUITS, 2 DRESS SHIRTS, & 3 T-SHIRTS ON 1/7/2023, AS OF THE DATE OF THIS REVIEW, I HAVE ONLY RECEIVED 1 SUIT, 1 DRESS SHIRT, & 1 T-SHIRT, ALL WERE POOR QUALITY AND DID NOT COME CLOSE TO FITTING PROPERLY!!! They charged the entire order amount right away. They claimed it would be produced and shipped within two weeks. That didn't happen. After almost a month got 2 shirts and one suit, all of which were of poor quality and fit very badly even though I filled out all the sizing information. Suit looked cheap. Poor craftsmanship. The shirt was constructed better but the sizing was just so bad. Emails and texts took 2-3 days each for a response. Over two months from the date I placed my order and I am still waiting for the remaining items which they have yet to give me a status update on despite my multiple email inquiries. There is no way to cancel the order and get the remaining refund until it ships and they can't tell me when it will ship. In their email responses they acknowledge that they were slow in responding and they don't deny that they missed their 2-week shipment representation. Everyone understands unforeseen problems... but Sene, even after realizing it had problems, didn't proactively communicate. It could have sent out an email to all affected, explaining the problem. When you take people's money upfront (rather than at the time of shipping) the burden is on you to keep them informed of problems and delays. It shouldn't be up to the customer to have to hunt down what the problem is. As for my comment on the suit looking cheap. Well, when a suit fits poorly, it looks cheap, and the suit that was delivered to me fit very bad. DO NOT WASTE YOUR TIME OR MONEY ITS NOT WORTH IT, THEIR PRODUCTS AND CUSTOME SERVICE ARE HORRIBLE, ITS ALL A SCAM!!! ***BUYER BEWARE!!!*** ***BUYER BEWARE!!!*** ***BUYER BEWARE!!!*** ***BUYER BEWARE!!!***

As someone who has purchased custom made suits before, I had high hopes for this suit. I was sorely disappointed. They claim to be a “bespoke” suit maker, yet it is anything but. See the pic below and read my story. Do yourself a favor and avoid this headache. You can do much better at your local retailer and save money. I ordered 2 suits on 1/6 for a show that I needed to attend on 1/26. The ordering process was smooth. I sent an immediate email that even though my waist measured at 35”, I would need a 34” because of time at the gym. They emailed back and said my suit was in production (the same day), and that no adjustment could be made. I received one of my two suits, with zero communication about where my second suit was on 1/19. I immediately called, texted, and emailed to find the status on my second suit. The cut wasn’t perfect, there was a weird shoulder cut that made no sense, and the waist needed to be brought in one inch. I received a response 24 hours later by email stating that they would send the second suit after they confirmed my fit. There has been zero communication about this up front. They asked for pictures to have the suit adjusted, which I immediately stent over. I also stated the importance of having the suits by the 1/25 so I could attend the show I purchased them for on 1/26 in another state. I very clearly asked for the second suit to be sent out. At this point, I would deal with the revisions after my trade show. After being told “no”, I asked to speak with a supervisor. I received a note saying that it would now take 2 week delay, plus a standard 2.5 week delivery time. My request to have an actual conversation with a supervisor has been ignored. I also reached out to the CEO on LinkedIn (as a CEO myself) and got jo response other than some quote about them being a “bespoke” clothing maker. Bespoke implies service. It implies responsiveness. It implies taking care of customers. What I really received was a sub par tailored suit, which I am now returning. I never spoke with anyone. They never allowed a conversation and it is actually impossible to speak with a human. If you want to over spend on a poorly fit suit that has odd stitching, this is your place. If you are looking to spend $600 on a suit that fits correctly using a flex weave fabric, you can find that at a suit retailer such as Joseph. A Banks. I ended up buying 2 suits on short notice from a retailer for less than the cost of the Sene suit, including full tailoring to get it to be perfect. Check out the shoulders for proof. They aren’t even aligned… This was my worst online buying experience ever. What a waste.

Tried them during their 2022 black Friday sale. I ordered two shirts and a suit. They charged the entire amount right away. They claimed it would be produced and shipped within two weeks. That didn't happen. After almost a month got one shirt and one suit. Both fit very badly even though I fill out all the sizing information. Suit looked cheap. Poor craftsmanship. The shirt was constructed better but the sizing was just so bad. Emails and texts took days for a response before they finally issued a refund. Almost two months later, I am still waiting for the remaining shirt which, according to their website, says has been "in production" for a month. No way to cancel the order and get the remaining refund until it ships and they can't tell me when it will ship. Edited to Add after Sene's response: So as you can see from their response, they acknowledge that they were slow in responding and they don't deny that they missed their 2-week shipment representation. Everyone understands unforeseen problems... but Sene, even after realizing it had problems, didn't proactively communicate. It could have sent out an email to all affected, explaining the problem. When you take people's money upfront (rather than at the time of shipping) the burden is on you to keep them informed of problems and delays. It shouldn't be up to the customer to have to hunt down what the problem is. As for my comment on the suit looking cheap. Well, when a suit fits poorly, it looks cheap, and the suit that was delivered to me fit very bad.

BUYER BEWARE! I ordered a suit $766.12 - finally write them when suit never arrived- they acknowledged suit was never made- they say they “refunded” my $766.12 and sent me an internal document that says “refunded”- My credit card company says it was NEVER RECEIVED!! -They refuse to provide any “transmittal” to my credit card. Not a company to do business with!!

Great suits. They had a sale, I decided to order a few more items. Multiple items came the incorrect size, some even had the incorrect size crossed out, and another incorrect size written on the labels. I reached out to customer service and they said they could not help me in getting the correct sizes that I ordered and paid for. I like the product, but I would never purchase anything from them again. Why even offer sizes for a sample If you cannot fulfill the order? Why make me get a tape measure and send pictures to show that the sizes are grossly incorrect.incorrect sizes on separate Multiple orders, so it was not just a one off “oops”.

Please read their fine print return policy. They will not accept to return my suit despite it not fitting to their advertised true fit. Now I’m stuck with a poorly constructed suit that does not fit and I’m out $600. Do not order suits from them.

I had requested a remake of a pair of jeans but the company could not get it right. I was sent the wrong style to begin with. After numerous email and no response I gave up. I am stuck with a pair of jeans I can not wear and out 150.00.