See's CandiesReviews of sees.com

See’s candy treats their employees disgracefully. Especially with the pop-up shops they don’t provide adequate support, pay, and they simply do not care. It’s a disgrace. The candy is not as fresh as you think either.

I live in Southern California and received the silver assorted chocolate box as a Christmas gift. Tonight I open the box and the chocolate had a grayish white color on 90% of them. Some were spotted. Looks like they were either old and expired or previously frozen. I tasted one and it was dry. It didn't taste right. The four digit number on the inside of the box is 4975. On the back of the box it reads L.A.D. 247/24 I'm assuming these are from the Los Angeles District? Do you recommend I notify the giftor to let them know the chocolates were inedible? How do they get a refund and/or how do I get a replacement? Another person gave me an 8 oz gold box of truffles. There was no four digit number on the inside of the box. The bottom of the box read SF 023/25 fortunately this box i assume from San Francisco was good. I purchased an assorted reindeer box for someone. Now I'm mortified. I will no longer purchase boxes chocolate based on this experience.

I never bothered reading the reviews for Sees because I had my own opinion. Today I read them to see if anyone had a similar experience to mine. Turns out I am not alone. The assorted chocolates I received this year is not the same assortment I have always received. The first two pieces I ate were shaped like a milk mayfair but had caramel inside. If I wanted a box of caramels, I would have purchased that. The clerk in the retail store was not friendly and we had to ASK her for a sample. Sees has always been our "go to" but now, I don't know.

I placed an order for candy to be to be sent as gifts to 3 separate recipients. None of these people have received their gifts. The order was placed on 12/10/3024. I have not been able to reach customer service by phone, text or email. I will expect a full refund,

See's Candies has reduced the size of their "1 lb box" to just 11 oz in many airports -- BUT they still charge the same price. We just bought a box at the Phoenix Airport for $35. All the boxes were the same size, so we assumed the boxes were their standard 1 lb size, but they created this new small size to rip off customers.

Never in my lifetime did I think I would write a negative review about See’s. In fact negative reviews aren’t my thing but See’s, you broke my heart. When I was a pre-teen I would stop by the See’s counter at Scottsdale Fashion Square every time I went shopping. The lady would offer me a piece from a small batch of some wonderful cream filled chocolate, I would enjoy every piece and then order my go-to. The scotchmallow and it was absolutely heavenly. See’s was always first. Then I window shop while eating that Butterscotch Marshmallow masterpiece. In my early 20’s I moved to central Wyoming … the closest See’s is nearly a 5 hour drive. I’d be lying if I said there weren’t a handful of times I scheduled appointments that lead me to that city, just to take a little walk down memory lane. Still ordering my favorite one. About 5 years ago, my Dad’s Girlfriend sent me a 2lb box of See’s. She knew nothing of my love affair with them and has sent me one each year at Christmas. Once December 1st hits, I begin counting the days … it ALWAYS arrives the week before Christmas, and when I come home from work I recognize the shape of the package and my ritual begins. I open the box and locate the first scotchmallow. There are two in a 2lb box. While audibly enjoying every bite, I find the coconut ones… about 6 of them total and chuck them. NOT a coconut fan. Even though See’s made it. For the rest of the month I enjoy pieces every night. I received my box two days ago. Forced to face nothing lasts forever and this box id call my last because id prefer to recall them fondly. There we no Scotchmallows. Not one. Those candies with the Jimmies sprinkles on them (usually 4-6 per box maybe, comprised at LEAST 60% of the 2lbs. I’m ok with 4-6, but certainly do not want a box of them. The coconut ones also were way beyond the norm. The box was such a huge disappointment. And an expensive purchase for her on a fixed income. Tonight I through out the nearly full box. I will share with her this experience. The change. And I will remember nothing ever stays the same. Thanks for being one of the very very best treats ever, once upon a time. Maybe Ill hint at those holiday steak selections I see advertised for Christmas bundles next year. Such a bummer. Merry Christmas to all.

I had a very disappointing experience with See’s Candies. I placed an order on November 30th for delivery before December 12th, which was my aunt’s 70th birthday. I made sure to order in advance, and I received an email confirmation that my order and payment had been processed. Everything seemed fine. However, on the day of delivery, nothing arrived. I received no notification about any issues. When I called the company, they told me there was a problem with my credit card, even though my card was charged (and about $4 was returned back later). Despite their assurances that they would call me back, they didn’t follow through until I called again. In the end, they refunded my gift cards that I used for payment but offered no meaningful apology or resolution. This was incredibly disappointing, as I wasn’t able to give my aunt a special gift for such an important milestone. Neither I nor my family could make her feel celebrated, and See’s Candies did nothing to make up for their error. I would have expected them to honor the order or at least send something as an apology for their mistake, but they didn’t. I won’t be ordering from See’s Candies again, and I would caution others about relying on them for special occasions. Hello, Thank you for your response. While I appreciate the offer to investigate further, I’m afraid the damage has already been done. This was an important occasion, and the failure to deliver the order or provide timely communication caused a lot of disappointment. I was told that the refund for my order #19876894 would be issued in the form of gift cards, but I have not received them yet. I hope this feedback helps your team improve processes for the future, as I wouldn’t want others to experience a similar situation.

Custom mix box of dark chocolate’s were discolored or old. Very poor quality.