comGatewayReviews of secure.comgateway.com

Just like everyone else on here my parcel disappeared and absolutely no response from them for a month now. Have been using them for 5 years non stop and ever since they changed ownership, seems like they are receiving everyone's parcels and making more money from keeping them and selling them off than providing a service. Don't use these scammers

I had a horrendous experience with Comgateway, and I regret using their services. The lack of professionalism and complete disregard for customer concerns left me utterly frustrated. To start, I placed an order and provided my correct shipping address during checkout. However, without any notification or warning, Comgateway decided to change my shipping address on their end, resulting in my parcel getting lost in transit. I was shocked to learn that they modified my address without my consent or knowledge, leading to the delivery company's inability to locate the package. I tried to get in touch with Comgateway through multiple channels, including emails and support requests, but it was as if I was sending messages into a void. There was absolutely no response from their support team, leaving me in the dark with no information regarding the status of my lost parcel. This lack of communication is completely unacceptable and reflects poorly on their commitment to customer satisfaction. The worst part is that despite my repeated attempts to contact them, there was no effort made by Comgateway to rectify the situation or provide any compensation for the lost parcel. It seems like they have no regard for their customers' concerns once they have received payment. As a result of their negligence and unresponsive customer service, I have not only lost the parcel but also wasted my hard-earned money on their so-called services. This whole experience has been a complete nightmare, and I would strongly advise anyone considering using Comgateway to think twice. In conclusion, Comgateway's address change without informing the customer and subsequent loss of my parcel, coupled with their complete lack of response to my emails and support requests, has been nothing short of a disaster. They have failed to uphold even the most basic standards of customer service and have left me feeling utterly disappointed and cheated. I would strongly urge potential customers to avoid Comgateway and seek alternative shipping solutions that prioritize customer satisfaction and professionalism. My experience with this company has been nothing but a painful lesson in why reputable customer service matters, and Comgateway has clearly failed in this regard.

Can no longer recommend this company. Change of address without any prior notice has resulted in lost packages. Had a package delivered to the new address (with tracking) and its now been 5 days since it arrived and still not coming up in their system. Contact Us now never provides any response. (Emails been unanswered for 2 months)

I have used this company for the last 10 years and the service while not cheap was always prompt and reliable. Just this last 2 weeks, I have been having a lot of trouble with my most recent parcel delivered there. The Comgateway system states that I have no package but the company from which I have purchased has proof of delivery. I have emailed and also contacted Comgateway via their Contract Us form but not received any responses after 4 attempts including an email directly to Customer Service ( that used to work) but now the email came back as undeliverable.

I wish I could give them zero stars! They have lost 3 valuable packages and are ignoring my emails about it. I have sent all the relevant info to them and they just don't reply. DO NOT USE THIS COMPANY. The sad part is I had been a loyal customer for years.

Also have a package that has been delivered to their post office box. Cannot log into my account. They are not replying to emails. Nor have i been able to get through on phone or on Facebook messenger. Can now log in 2weeks later. They are also replying to requests. One package still missing though.

Don’t use. I have been using their services for more than 5 years and shipped > $1K worth of packages. Not the cheapest but services were fast and good until…. They changed their warehouse and customer service agent. Now my package have been stuck and my email gets ignored. Disappointed 😢

I have used this company for a few years with no issues until now! They have been processing my parcel since 25th May, take days to answer any emails then respond with a vague reply. Terribly managed and even worse customer service! Please find an alternative company!