Great
343 reviews
SecridHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket.We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.
Secrid (secrid.com) has 343 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 264 reviews with 5 stars · Clear filters
Kubra K.
Posted
Zeer kwalitatieve grief en 2 jaar na aankoop was iets kapot gegaan zij hebben dat binnen de paar minuten gerepareerd in de winkel moose in the city antwerpen.heel erg tevreden van wallet en service na aankoop ook.
Marian B.
Posted
I got my Cardprotector from Secrid for over five years when it broke. I went to a Care & Repair point and they fixed it for free(!). It's good to find such a customer-friendly company these days.
Surelycooke
Posted
I’ve had two of their wallets, a single and a double. I gave the single to my dad having dexterity issues from Parkinson’s and bought myself a double. That was 8 years ago. Just in the last couple of weeks, I had a card start coming out on its own so I checked about repair or replacement. Very pleasantly surprised that they actually do repair. In our throw away society, it is nice to know a company actually thinks about their design and makes the product to be repaired. And to boot, it was free and quick. More businesses should operate this way.
Ruben P.
Posted
Top bedrijf. Na 5 jaar intensief gebruik, was de binnenkant van mijn secrid los gaan zitten. Ik stuurde de portemonnee zonder op en kreeg deze zonder kosten, gerepareerd terug! Ik ben erg enthousiast over hun manier van werken en dat het een mooi Nederlands bedrijf is!
Michiel van H.
Posted
My 4 year old-wallet was broken, they fixed it free of charge, within a few days, and paid for the shipment both ways.
Sašo
Posted
Update: I was contacted immediatelly by Secrid customer service with the explaination that there was an error done by the shipping agent and that the prices on their web site are the final prices. Within a few days they refunded me all the additional costs (VAT and customs), although this was not their fault at the first place. I'm extremely satisfied with their customer-oriented attitude! This is my 3rd Secrid wallet and I think it's an amazing product. I can highly recommend it. The online ordering was smooth and the delivery was super fast - much faster than I expected. --- I recently ordered a product from their web site with delivery to Switzerland. The order page clearly states the following: "All the products we offer on our website include VAT. This is also indicated in the shopping basket." Some weeks after receiving the ordered product I received an additional invoice from FedEx to pay the VAT. Although the VAT in Switzerland is only 7.7%, they charged additional "processing fees", so the total invoice was 32.15 CHF. Because I was absent for some time from home, I couldn't dispute or pay the invoice. The invoice was sent immediately to a debt collector agency which added additional fees - at the end I received an invoice from debt collector agency in the amount of 118.50 CHF! So, for the product that I ordered on the website for 110 CHF, I ended up paying 228.50 CHF. I find this completely unacceptable business practice.
Response from Secrid· Nov 13, 2023
Update: Thank you for your 5-star review! We're happy that we were able to help you out. --- We are so sorry to hear you are not satisfied. It's true that the VAT is included in the prices on our website. Our customers aren't supposed to get any processing fees; these are normally paid by us. We apologise for the inconvenience. Could you please send an email to [email protected] with your order number, so we can find a proper solution? Kind regards, The Secrid Customer Care Team
Mathias S.
Posted
Produktet er fantastisk, jeg har haft den samme kortholder siden 2018. Den har et læder omslag som kan holde på lidt forskelligt, det holder også stadig. Kan se der er mange negative anmeldelser, så jeg ved ikke om noget har ændret sig henover de 5 år jeg har haft produktet.
gerda K.
Posted
Wauw wat een topservice van Secrid. Binnen ons gezin hebben we allemaal een secrid. Heel tevreden over. De Secrid van mijn zoon werd na 2 jr gebruik wat minder, pasjes zaten er te los in waardoor hij 1 kwijtgeraakt is. Overleg met Marney van Secrid resulteerde in het kostenloos opsturen repareren en binnen een week weer retour. Top! Wij houden het mooi bij Secrid.
