Great
343 reviews
SecridHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At Secrid, we reimagine daily essentials into high-quality pocketwear. As a B Corp, we aim to use design as a force for good, supporting our communities and producing locally. The wallet in your pocket, for example, was assembled at sheltered workshops in Holland. So, when you carry our pocketwear, you’re making a difference. A better world starts in your pocket.We focus on providing an impeccable experience and ensuring the extended lifetime of our wallets. Have a question or repair request? Please get in touch via secrid.com/contact.
Secrid (secrid.com) has 343 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 264 reviews with 5 stars · Clear filters
Sandra A.
Posted
Had en malfunction on my secrid emailt them true the website. they got back to me in an day and as the website also asked for pictures and i had send them. They send me the replacement parts. i have had the wallet for years and never had any complains. Now their customer care also was very good and responded very fast.
Eric G.
Posted
De service die Secrid biedt is top klasse en gaat verder dan je als consument mag verwachten, wetgeving en een 5 sterren TrustPiilot rating. Deze organisatie verdient voor de geboden service een Diamond plus rating! Mijn Twinwallet, waarvan de garantietermijn allang was verstreken, werd kosteloos gerepareerd, Niet alleen het defecte onderdeel, maar het hele binnenwerk aan beide zijden werd kosteloos vernieuwd. Geen vragen gesteld en een formulier invullen was niet nodig. Super service!
Dennis A.
Posted
This compact wallet carries all my cards easily and getting at them is simple. The RF protection gives me peace of mind. I highly recommend this wallet.
Jonas Søndergaard N.
Posted
I have had my secrid wallet for about 10 years give and take.. And I have allways loved it. The last year i noticed the cards began to become loose. So I contacted the secrid team after I learned it was possible to repair it. The team was super friendly and helpful, eventhough the product was that old. They send me a repair kit and a video explaining how to fix it. Now after 10 years, my wallet is like new! And it didn't cost me anything. It was complimentary. THANK YOU SECRID!
Cliente
Posted
I have bought a Wallet Secrid years ago and it does its purpose. Simple and durable. The only drawback is in the friction pads on the sides which after some years deteriorate and the cards tends to slip out of the wallet. they have solved the problem by offering free repair and care. I went to on of the sponsorized shops and fix it in 5 minutes. What else ??
Gunther Jonckheere P.
Posted
Went last Sunday to the Secrid brandstore in Rotterdam for a customised wallet. What a great experience!!! After choosing my layout the very friendly lady Merel starts to assemble it. While I strolled trough the amazing store with my offered coffee. Then after assembly she laser engraved it and boxed it. Payed and ready to go with my customised Secrid. Thank you very much for the experience
Rick W.
Posted
Ik maak al een aantal jaar dankbaar gebruik van de Secrid wallet. Het viel me op dat de laatste tijd de pasjes wat los in de houder zaten wat duidelijk komt door intensief gebruik. Ik heb hier kort contact over gehad met Secrid. Ik heb de wallet vervolgens opgestuurd ter reparatie en binnen enkele dagen was deze weer gerepareerd retour. No questions asked. Dat is dus duurzaam én klantvriendelijk! Chapeu! Waren er maar meer bedrijven zo!
Steffen
Posted
Die Geldbeutel sind top, allerdings ist der Kundenservice eine Katastrophe. Meine Retoure wurde am 08.03.24 bei Secrid zugestellt, da ein Umtausch leider nicht möglich ist. Eine Erstattung erfolgte bis heute nicht. Nur Vertröstungen. Werde nie mehr direkt bei Secrid bestellen. Zum Glück gibt es Händler mit viel besseren Kundenservice, die diese Produkte, zum Teil sogar günstiger anbieten.
Response from Secrid· Mar 27, 2024
We are happy that you like our product! But we are sorry to hear that you are not satisfied with our German Customer Service. Please, contact us at [email protected] so we can help you from our HQ in the Netherlands. Kind Regards, The Secrid Customer Care Team
