Secretveneers Reviews | Read Customer Reviews of secretveneers.com

Secretveneers Reviews | Read Customer Reviews of secretveneers.com

Secretveneers reviews

Showing 155 reviews with 1 star · Clear filters

Chloe
Posted Jul 30, 2021
AVOID AT ALL COSTS
I received my veneers, top and bottom set, and they look like false teeth from a joke shop, they didn’t fit my teeth whatsoever and looked cheap and fake. I reached out to the company over email to complain about this on the 21st July, it is now the 30th and after 2 attempts of emailing them I still haven’t received a response. £200 down the toilet, DO NOT USE THIS COMPANY!!!
Response from Secretveneers· Aug 3, 2021
Hi Chloe, I am very sorry to hear this and it is not like our team at all - please email me on [email protected] so I can investigate as I don't have your full name.
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Infinity Legacy L.
Posted Jul 29, 2021
what a joke of a company
Paid In Full plus paid extra for Express 3 days delivery. 3 weeks later am still waiting. No one replies back to emails no number to call. Absolute joke of a company. Avoid at all cost. Zero Star 💩 thats what I think of this company
Response from Secretveneers· Aug 2, 2021
Hi Mashooq You paid for 3 day express production clip in veneers. We shipped your impression kit to you as stated on the website by 1st class Royal Mail. We do not have your impressions arrived back at the lab, so 3 day express production cannot start! Can you track the impressions? I will of course check again for you tomorrow. Customer services is [email protected] and they answer within 48 hours and are closed at the weekends. Due to covid as explained on the contact page of the website - all our customer services staff are working from home and are unable to take calls. Emails are answered swiftly. As soon as we get your impressions we can make the product in 3 days for you. Did you send it to the correct address? Did you ship it tracked nd signed for? We feel this is an unfair review.
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corrupt C.
Posted Jul 29, 2021
corrupt company
I received a veneer that did not fit. You have no ability to contact them by phone. I was required to write a dozen angry, threatening emails to get a response and finally threaten the opening of 3rd party investigations from my credit card company and other consumer protection agencies to get a response. I returned the veneers per their instruction immediately and 3 months later I am confronted with continued misinformation and stonewalling. I would not utilise this company. There is a reason they have a 25% 1 star rating history. They should not be able to conduct business in the EU. Update: I finally received a refund after contacting my credit card company to open an investigation. To add injury to insult Secret Veneers required that I pay not only my shipping fees for returning the product but I was also required to pay their fees for shipping me a defective product. Update: response to Secret Veneers reply: First off, I would never put my name on one of your reviews because you disclose personal information about your customers in your responses, specifically about the conditions they are seeking the veneers for. This is a gross breach of personal data and can get your company slapped with enormous fines by the EU data protection agencies. That a customer must point this out is alarming in itself. Secondly, threatening to involve a 3rd party to assist in resolving a problem is NOT threatening your employees in any manner. Your accusations are a complete fabrication! What it does clearly demonstrates however, is that your company requires the threat of intervention from OUTSIDE AGENCIES to resolve issues that your company refuses to do on its own. That you purposefully lie and suggest I was threatening employees is simply another example of your shady business practices. No one should have to have their credit card company open an investigation to get a owed refund. Your mold making team specifically requested that I send back the veneer for a FULL REFUND. I would be happy to include the email thread proving this fact, redacting personal data first, of course. I followed your lab’s instructions to the letter and 3 months later I still had not received a refund. This is why my credit card company agreed to opened an investigation. Once they reviewed the email thread I provided, they informed me that you would be required to refund me in full, and that they would step into insure that you did. Third, you have exactly a 24% one star ratings on Trust Pilot. I/4 of your customers have had a horrible experience with your company. That is not “a handful” if unhappy customers. And lastly, to suggest I did not come to the company prior to resorting to a Trust Pilot review is simply another blatant lie. I wrote over a dozen emails to your company over the course of 3 months to get this resolved. Your lab department stated in email that they sent on the request to YOU specifically for the stated refund after they received the returned veneers and you chose to ignore their instructions. You are simply further sinking your credibility as a company by lying and shifting blame to customers. I don’t know anyone that enjoys wasting their time writing multiple emails, contacting their credit card company, and writing on- line reviews or waiting 3 months for a refund that you have been assured you will receive. In fact, this is the second negative review I have wasted my time writing in my life.
Response from Secretveneers· Aug 3, 2021
Hi I am unsure of your order situation as you haven't left a name, but I will try and explain the process as agreed by you at point of sale. Before checking out we ask you to agree that you understand our terms and accept them, if you don't like them thats fine too, just don't purchase custom made clip in veneers. So you agreed; - To provide the measurements to us so we can manufacture the product - if the product does not fit because you have given us the wrong measurement (through no fault of our own) you will continue to work with us until they fit. To confirm we have kept our side of the contract and you have failed yours. We do not accept threatening emails and therefore I would imagine that is why you may have been ignored by staff. We have stated on our website all our staff are working from home due to Covid and our phone line is currently down. Again this should come as no surprise. We currently have less than 1% complaints out of over 70,0000 clients- this is the lowest complaint rate in our industry. If clients would rather write on Trustpilot than come to us directly to resolve the issue we have no control over that, but if you take into consideration we have have that many happy clients then a handful of negative reviews on Trustpilot is not a true representation of our company. To clarify - we did not send you a defective product - we sent you a clip in veneer that you told us to make from the impressions you gave us. If this does not fit you first time we have a 100%satisfaction guarantee and will continue to remake for you until you are happy! You have chosen to for go this and air your grievances publicly. We wish you all the best for the future, please do read the terms before you purchase anything else online, we are always able to find positive solutions when we deal with reasonable, cooperative and honest individuals who respect our team and partners and don't threaten them- other companies may not.
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George Tierney A.
Posted Jul 25, 2021
Plastic joke teeth like Austin Powers
Plastic joke teeth like Austin Powers I would recommend you stay well clear of this product there awful, I was well excited to receive mine only to be very disappointed when they did, they didn’t fit properly and they looked really fake like you’ve got a pair of joke teeth in for a fancy dress party, when I emailed to complain they told me there designed only to look good on Instagram not day to day life which they certainly don’t advertise so I feel very mislead and there refusing to give me any kind of refund joke
Response from Secretveneers· Aug 2, 2021
Hi George, In each and every product description and image we describe the product as it is; - dental grade plastic so this should be no surprise at all. We also have a guarantee that if your clip in veneers do not fit you, due to you providing the wrong measurements- we will continue to work with you until they do fit you and you are happy. We have 100% satisfaction guaranteed. We totally disagree that you have been ever told that our product is only for use on instagram. We have helped over 70,000 worldwide smile again, from people who have lost teeth due to domestic violence to Rupaul's Drag Race Winners. This is an unfair statement - many of our clients wear clip in veneers to function normally everyday due to missing front teeth. Thousands of our clients don't even use social media. Clip in veneers are an affordable, convenient way to hide your imperfections and if taken care of can last unto 5 years.
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Menelik
Posted Jul 12, 2021
I would never recommend this company to…
I would never recommend this company to anyone. I ordered some veneers, they came and I was excited, put them on and they did not fit, I understand that there are issues with fitting at times - so I spoke to them and they sent me a second impression kit to complete - I did this and the second set they have sent to me are exactly the same and fit extremely poorly, they don't even cover my teeth. I wrote to the business asking if I can just obtain a refund, only to be told they have a "NO REFUND POLICY" which has and was never stated to me at the time of my purchase. These guys are fraudsters and their products are absolutely dreadful. STAY CLEAR OF SECRETVENEERS.COM
Response from Secretveneers· Aug 3, 2021
Hi, I am so happy that you got your impressions kit and the staff were quick to send you another when your originals didn't fit! However before checking out we ask you to agree that you understand our terms and accept them, if you don't like them thats fine too, just don't purchase custom made clip in veneers. So you agreed; - To provide the measurements to us so we can manufacture the product - if the product does not fit because you have given us the wrong measurement (through no fault of our own) you will continue to work with us until they fit. To confirm we have kept our side of the contract and made your product from the measurements you have given. We also ask you to agree to our no refund policy which you did - the reason being the item is worn in the mouth and cannot be resold and is custom made to your measurements. This is stated in the product description before you check out on every item we sell. You again signed the post card we sent you with the terms on it. It is an unfair review to say we are fraudsters. We are an award winning brand with over 70,000 happy customers globally. We are obsessed with delivering satisfaction, it seems the issue here is that you didn't fully read or understand the terms before you began. We cannot be held responsible for this! Every clip in veneer from secret veneers is designed and monitored by a highly trained dental lab technician who provide a customised service depending on the information you give them. Refinements are a reality with any online custom bespoke service. We would love to help you and get clarity on the situation if you could email us on [email protected] we can move forward with your remake.
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Stacey B.
Posted Jul 9, 2021
I need these in my life but getting…
I need these in my life but getting replacement veneers that look and feel the same is impossible The lab never gets it right After buying in a new shade and paying extra for the thin new pair I was sent regular.. In nzd this is alot of money... No reply I give up!!
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Daisy G.
Posted Jul 5, 2021
AVOID AT ALL COST!!!
Please please do not use this company!!!! First set of veneers didn’t fit properly which I was fine with as they said to send them back and take more impressions which I did and then the new ones didn’t fit either !! Ok so I tried to put them in and get used to them as I thought it might be me and they might be ok but they snapped!!! So I messaged secret veneers again and told them what had happened and they again sent out more moulds which again I sent back and the impressions are not good and needed to send them again (which id been back and forward with quite a few times and every time it costs me £7.00 to send) I’ve now emailed 3 times for a refund as I think that the product is unsatisfactory and they obviously can’t meet my needs or create the right veneers for me but I’ve been ignored! I’m now seeking legal advice as it cost me nearly £700 and I still have no suitable product . My mum also purchased from secret veneers and had to have a refund as you could see her teeth trough the veneer. This has been going on now for months . I hate writing bad reviews as I know it’s tough for company’s at the moment but this is the last resort and I don’t want anyone else going trough the stress I’ve suffered.
Response from Secretveneers· Jul 5, 2021
Hi Daisy I have been assisting you with your case since April and I have just counted over 30 emails to you - I am in no way ignoring you and neither are our lab staff. Remakes are a part of our online service and we have never stopped helping you with your case - I do have a 48 hour responder on and I will respond to your last email that you sent me at 9.30am within that time scale. You are reminded again that as per our policies a refund is not available after the appliance has been worn in the mouth / been bespoke made to your measurements you give us. This is because our service is 100% personalised and customised to you and cannot be resold. We are committed to assisting you with a remake but you refuse to send us new impressions. If you do decide to send them in we will gladly remake them for you. In regards to your mums clip in veneers - she wrongly purchased our super thin veneers and her discoloured teeth showed through the material. I will respond to your email as soon as I can and I am always available to talk to you but I have to respond to other clients as well. Best wishes Amy
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India F.
Posted Jun 23, 2021
Avoid this company
Avoid this company! For all the money you pay them it should be a much better service. I bought the extra thin top and bottom set. Nothing was explained clearly from the start. I had to do all my own research just to work it all out. Didn't even get a confirmation email or a way to contact direct. I finally received my clip in veneers.. The top set i received are more crooked than my own teeth and nothing like the photos they use on instagram etc. Both are thick and very rounded and very false looking. I tried them on and straight away i could feel pain! Not bearable pain either, they also made my gums bleed and caused my own teeth to move. I only put them on for a second and the pain was awful. I tried to contact about a refund, as i really wasn't happy with the service. I paid £499 to be given a cheaply made plastic. They insisted that i do more teeth impressions so they can send me out more teeth? So that shows how cheaply made they are! I said i dont want to go through it again. They ignored me and sent out more putty etc after i stated i did NOT want to do it again. Avoid this company. I’ll be taking it further
Response from Secretveneers· Jun 24, 2021
Hi India We sent your order confirmation to this address you gave [email protected] We emailed that address on the following dates; impression shipping confirmation 18/4 Veneer shipping confirmation 18/5 We cant make you look like anyone else on instagram i'm afraid let me explain why; Something that looks great on me may not look great on you - everyone has different dentition, meaning different styles of dental structure. So no matter what we do, we can only change or adapt to the landmarks we have available for you. Its like if me and tom cruise wore the same shirt - he would look exceptional compared to me - but its still the same shirt. Our clip in veneers can cover your imperfections, but we always ask our clients before they check out in the product description to limit your expectations - We sell plastic dental grade clip in veneers. The clip in veneers are plastic, we have never hidden this fact and all images on the website product descriptions show plastic clip in veneers. This is why they cost £3000 less than real porcelain veneers. The issues you are having can be quiet easily fixed with a remake and we do explain to all our clients that it is part of our online service. Refinements are a reality with any online dental service, and we do provide the necessary impression kit for your alterations free of charge, this is clearly stated at the check out before you purchase. The product and service we have given you is a result of your impressions provided by you, but if these do not fit you then we are more than happy to remake your clip in veneers for you until they do. But, with that said it is important to manage your expectations of the product we sell - plastic dental grade clip in veneers. You are reminded that as per our policies a refund is not available after the appliance has been bespoke made to your dental impressions. This is because our service is 100% personalised and customised to you and cannot be resold. We are committed to assisting you with a remake, but if you choose not to send new impressions back to the lab we will cancel your contract and no further clip in veneers will be made. We wish you all the best with finding a solution that meets your needs. SV Team
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