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639 reviews
Scout & NimbleHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Scout & Nimble is an online retailer specializing in furniture & home décor serving working interior designers and design enthusiasts, alike. With a wide selection of products from top designer brands & shoppable designer rooms for every style, Scout & Nimble is a one-stop shop for those looking to bring beautiful, polished style into their home.
Scout & Nimble (scoutandnimble.com) has 639 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 22 reviews with 4 stars · Clear filters
Chanda C.
Posted
The coffee table was not listed as on back order however when I checked on it the team was very responsive. They have great customer service and respond personally which is unique. The coffee table is unique and beautiful.
Emmy S.
Posted
Diana Harris was terrifically helpful! A pair of side tables we ordered arrived damaged, and she swiftly arranged for a replacement pair. The replacement pair also arrived damaged (reason for the 4 stars instead of 5), but Diana arranged for a furniture medic to come and repair them. The medic did a wonderful job. Diana was thorough, prompt, kind and all around super helpful.
Bill E.
Posted
Update: I was contacted today by Diana Harris and everything has been resolved. There was a new representative that had not been fully trained on one of the payment methods. They were able to take care of this finally. As it took a few attempts, I changed the rating to four stars instead of the two I assigned earlier. Outside of this issue, everything was great with the other part of my order and I will certainly keep them at the top of my list when searching for home decor and you should as well. I placed an order for two products both of which the website said were in stock. I received notification that one item was being shipped and that the other was not in stock and was on back order with an expected date of 3/29/21 about 5 months later. I immediately contacted CS as that would not work and was told they would remove the item from my order. That was about 3 weeks ago. The item is still showing as being on back order under the order on their website. I also used Bread for payment and they have not been credited back for the items that were cancelled and still show I owe the full balance on these items. I should not have to reach out to them multiple times to get this corrected. Involves $393.13 in total.
M. A. S.
Posted
Overall good experience. Communication is a little off with availability timing and delivery.
Sandra H.
Posted
Customer service was good. Website is needs some work. It’s seems to freeze up a lot. And the menu doesn’t have enough options.
Carolyn M.
Posted
Service was professional. The Brookhaven table was as expected, well made, sturdy, easy to put together. It's very pretty, just what we wanted.
