Scottsdale MintReviews of scottsdalemint.com

I love their bars and order every month but have gotten progressively slower and now playing games answering emails with concerning reasons, I’m a landlord so I know the games people play when they are broke. My last order was 21 days ago and still shows payment pending however my ach debit cleared my bank the following day. I received an old order today which took just over 6 weeks from payment. With another mint defaulting on orders I’m definitely concerned...

I placed an order on Jan 8, 2021. In early Feb, I sent an email asking about the status. They replied on Feb 8 (Monday) saying they think it should be shipped that week. It is now Feb 20. They have not returned any email or phone calls. While their prices are usually lower, I dont think it is worth the pressure of wondering when you are going to receive your shipment

No staff. No customer service. They'll take your money and fill your order when it's convenient for them. They tell you to leave a message but their mailbox is full. When I told them I can't even leave a message their response is oh well its just 1 person here so they don't care. Order from ANYONE else

Payment says pending for no know reason. When I call the number listed on their web site it rings and rings with finally a voice mail. The voice mail does not say Scotts Dale Mint but an individual's name!!!!!

Horrible customer service. They processed my payment but didn't ship order.

Love that you can't get in contact with costomer service or cancel orders at all :)

I've purchased gold and silver on a weekly basis from Scottsdale Mint every week for the last 4 months. My first purchase was a Kilogram of silver. That took 6 weeks, and I understood that going in. The next 10 purchased were 2 to 5 grams of gold per week. All was marked as being "in stock". At first the deliveries took a week or so, but between Thanksgiving and mid January, multiple orders have been "lost by the postal service", shown as arriving in Tulsa or Jamaica NY (I'm in Chicago). I know the postal service is totally inept, but SM needs to bear some of the blame since I believe they are marking the shipments with wrong tracking numbers and their customer service is dismal. Sorry SM, but you have completely lost my trust. The little savings I get in the purchase price of gold and silver from you is outweighed by the inept confusion that surrounds ordering metals from you. I am going to have everything I purchased from SM re-verifiied as gold and silver....that's how little I trust SM.

I didn't even want to put one star. Do not buy from this company. Very bad customer service. Orders take way too long. You can never reach anyone. Just very poor all the way around.