Average
402 reviews
ScentBox, Inc.Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SCENT BOX is an affordable monthly designer perfume subscription box. A fun way for members to seek out and sample wonderful new designer fragrances each and every month. Receive a month's supply of perfume, cologne, skincare or home fragrance products for a low monthly fee.Every month choose from over 850 designer fragrances, delivered right to your door in our signature keepsake box. More than just perfume. Over 200 other Full-Size fragrance products such as bath & body, candles, skincare, CBD and more. Enjoy awesome new fragrances every month. Expand your fragrance collection at a fraction of the cost.
ScentBox, Inc. (scentbox.com) has 402 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 86 reviews with 1 star · Clear filters
Kelsey John T.
Posted
I have emailed to cancel (the only way listed to cancel) THREE times with no response. So basically it’s impossible to cancel once they have your information. So DO NOT give them your information.
Response from ScentBox, Inc.· Sep 4, 2026
Sorry you had issues cancelling. We do currently have an instant one-click cancel within the My Account member area.
RJ R.
Posted
Somebody got my card info somehow, and when I proved I never signed up they would not refund me my money, for multiple months of charges.
Response from ScentBox, Inc.· Sep 4, 2026
Sorry you had issues getting a refund, definitely not the experience we strive for.
Ana
Posted
I have a premium membership and receive 2 scents a month. They sent me 2 of the same scents one month and missed one of my requested perfumes. I called customer service, and they said next month they'll send the extra one alongside my order for the month's order. I told them I didn't want to continue the subscription for the upcoming month but they insisted the only way to resolve would be to continue the service (already a terrible solution. You can just refund one of the products if you cannot reship. In no world can you force customers to continue their membership and pay more for you to make amends for your mistake). Anyways, today I see I got charged for a platinum membership instead of a premium and called them to ask why. They said it's because I ordered 3 perfumes. I tried to explain over call, I only ordered 2 perfumes as per my subscription, and they manually added another perfume (my last month's request) to fix the previous issue. The lady on the call won't listen or understand. Straight up hung up on me, and when I recalled, hung up as soon as I gave my name.
Response from ScentBox, Inc.· Sep 4, 2026
Thank you for the feedback, i've reviewed your feedback with customer service to improve their ability to help members.
Darryl O.
Posted
Cancelled before 1st shipment due to rude Comms from customer service to really basic, polite questions. Need to learn how to speak to customers.
Response from ScentBox, Inc.· Sep 4, 2026
Thank you for the feedback, i've reviewed your feedback with customer service to improve their ability to help members.
Miranda E.
Posted
Sent the wrong fragrance in the first months subscription.
Response from ScentBox, Inc.· Sep 4, 2026
We're very sorry you received the wrong fragrance, although we sometimes make mistakes, we always make it right by getting the correct fragrances to our members.
Dr.El D.
Posted
** scam Very unprofessional I purchased and ordered Baccarat Rouge , you charged me instead for this Basic membership , which I was not aware off and sent me instead a different perfume. Very misleading !! Very unprofessional and poor customer service Although the amount is extremely trifle but I will dispute the payment through my bank and I strongly advise all other affected customers by this scam to do the same to stop it !
L M.
Posted
I have just signed up to Scentbox for the first time. When I checked my Halifax account I had been charged 2 additional bank fees for non UK transactions. No where on their website does it state that there would be an additional cost to you via your bank for it being a USA company. Avoid as its misleading consumers
James
Posted
Went to edit my account and noticed my current password was shown to me in plain text. This means that they are not hashing stored passwords. Hashing is a one way process so if they did it they would have no way of displaying my password back to me. Storing passwords unhashed is extremely negligent. Even if they do not suffer a data breach, storing passwords unhashed means any of their unscrupulous employees can find out your password. If you re-use passwords this is a huge security flaw. I let their support team know and instead of acknowledging the issue they just claimed that their website has "military grade" security, thus the name and shame.
