Southern California EdisonReviews of sce.com

Just want to remind the public what a treacherous demonic company Southern California Edison is. They price gouge every one of their customers by increasing rates exponentially on business and residential customers. They turn off the power and prevent you from making money at your business and there is no compensation. They are handing out bills that usually are $750, now are $1485. Disgusting company with disgusting values. I hope Trump gets in office and sends a very clear message to utilities that not only hammer people with high unrealistic power bills, they charge them late fees because it is their mortgage or the power bill. They are scumbags at the highest level.

Impossible to reach a live person and they have been defrauding people charging late fees after receiving payments on time yet taking weeks to process them. You can't use their website because it causes the banks to red flag the payment at times and you end up with a returned payment.

Three days ago they put up signs on my residential street telling people not to park on the road. Then they arrived after 10 PM with large equipment shining flood lights into my windows mirror meters away from the front of my condo, running heavy equipment which sounded like large trucks with back up Warning systems, jackhammers, and screaming to each other in the street, then they entered my property and started wandering around my yard and poking around the powerlines between my house and the neighbors house without talking to me or asking my permission. It’s now 1230 at night and they’re still at it I made multiple phone calls and was that they are not obligated to follow the same light and sound pollution laws that the rest of society is expected to follow and that they are allowed to trespass on my property without asking my permission. I was unable to reach them directly for complaints because their offices are closed, but I guarantee they will hear from me tomorrow in detail as well as my leaving reviews and every public format I can think of. Their behavior is completely unacceptable and there is no excuse for it. This is obviously not emergency works since they posted the street signs three days ago, it’s bad business practice and horrible treatment to residential neighborhoods. This is the same company who is negligence the spark which created the thomas fire some number of years ago that directly or indirectly led to the death of more than a dozen people and burnt down part of two counties. Just another reason to not feeling impressed with this company. They’re gonna keep me awake all night for no reason, everybody within my power knows about their unethical practices.

Customer service cannot understand anyone in our family. They constantly talk over us like we don't understand what they're saying. WE UNDERSTAND!!!! YOU DON'T UNDERSTAND WHAT WE'RE SAYING!!!! ITS INFURIATING!!!!! GOD AWFUL EXPERIENCE and CUSTOMER SERVICE IS THE WORST EXPERIENCE IN MY LIFE!!!!

Their Green Energy Solution program is a joke. Called numerous times since January on my application status and each time was told to be patient. I calI again today and was told I don’t qualify.

This company is the worst, customer service is like dealing with a bunch of robots who treat you like another transaction. signed up for service online on a Thursday, no mention we had to send in our ID and SS card, on Saturday they turned of the electic stating we had to send in our documents. Over the weekend no one was able to help us. when we called on Monday morning they informed us it could take an additional two days to review our documents and turn electric on. Have my elderly parent living with us and we've been without power for days. They have no sense of urgency its like we are living in a third world country. I've never had to deal with an electric company like this. We pay through the roof for electric service for sub par service such as this.

Extremely Disappointed with SCE – Here’s Why As a customer bound by a government-mandated monopoly, I expect reliable and fair service from Southern California Edison (SCE). Unfortunately, my experience has been anything but satisfactory. Allow me to share my frustrations: 1. Change in Net Energy Metering Agreement: At the end of 2023, SCE unilaterally altered the Net Energy Metering agreement I entered into back in 2017. This change unexpectedly more than doubled my electricity bill, a significant financial burden without prior warning or justification. 2. Billing and Monitoring Errors: Additionally, SCE experienced issues with their billing system and the time-of-day usage monitoring on their website. This led to an entire year’s worth of charges being billed at once rather than the monthly billing I had agreed to. 3. Inadequate Resolution Offered: In response to these issues, SCE offered a payment plan to address the large, unexpected bill. However, this plan is manually managed and entirely separate from the regular billing cycle. Moreover, it’s not automated and requires additional attention to avoid hefty late fees—which, I discovered, accumulate throughout the payment plan regardless of when you pay. If you pay late, it voids the payment plan altogether. This situation has been extremely frustrating and seems fundamentally unfair. I am sharing this in hopes of drawing attention to these practices and urging SCE for a more transparent and customer-friendly approach. #SCE #CustomerServiceFail #UtilityProblems

If I could give no stars I would. Constant problems with power. No notice of outrage or work in my area. I have never seen a company so bad. I had SDGE for over 40 years and never had this problem.