Poor
153 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Started in 2010Our journey began in 2010, and it all started with our groundbreaking product, the heated gloves.These gloves quickly gained popularity and became a sensation among winter sports enthusiasts such as skiers, snowboarders, hunters, and anyone who braved the outdoors during the colder months.
SAVIOR HEAT (saviorheat.com) has 153 customer reviews on Rated Honest, with an average rating of 2.5 out of 5.
Showing 83 reviews with 1 star · Clear filters
Rolf B.
Posted
Wir haben ins. 3 Handschuhe bestellt. Bestellung und Versand waren sehr gut. Funktion und Bedienung der Handschuhe sind hervorragend. Ein Paar Handschuhe wollten wir zurücksenden. Ich habe wie auf der www beschrieben die supprt@savoirheat 3 x angeschrieben und bisher keine Rückantwort erhalten. Der Vorgang dauert jetzt knapp 3 Wochen an.
SMD
Posted
The company completely failed to dispatch my order. I chased them after 12 days and, 6 days later got a reply saying they were having issues because of their sale promotion and Christmas, which they had obviously completely failed to plan for even though it happens every year in December. They offered to "arrange expedited dispatch as soon as possible" and I accepted this offer. 9 days later they told me there had been "an abnormal issue" with my order, and just gave me a refund - so my wife nver got her Christmas present.
N. L. D.
Posted
Bought heated fishing gloves. Company claims 140-150 degree F on high setting. My gloves max out at 100 degrees F. Numerous emails to the company requesting a refund with no real response.
RALPH G.
Posted
Lieferung kam umgehend, jedoch rücklieferung klappt überhaupt nicht. Bereits seit 2 Monaten mit Hotline im Gespräch. Jetzt soll ich auch noch 30 USD für die Rücksendung zahlen.
Sarah S.
Posted
Paid extra for expedited shipping and the worry free option to get the gloves by the holiday. They came late and the claim I submitted for the refunded shipping was approved and the never issued. Tried to contact the managers of the worry free warranty about not receiving the refund and they never responded. Also, this product ships from China, and they don’t seem to have the ability to get them to you by the stated delivery date.
John R.
Posted
Bought heated gloves and sox for mountain bike riding and after approx 10 uses over 18months I received a severe burn from the inside of one of the gloves. This blistered and took a couple of weeks to heal. Contacted company and a nice reply saying they cannot help. Please excercise caution with this company
Edwin Van de V.
Posted
I bought electric heated socks after 1x use the batteries no longer charge so poor quality
Response from SAVIOR HEAT· Jan 23, 2026
Hello, We’re very sorry to hear about your experience and understand how disappointing this must be. Please rest assured that all of our electric heated socks come with a 1-year quality warranty. If the batteries stop charging after normal use and there is no evidence of misuse or accidental damage, the issue is fully covered under our warranty policy. This includes repair or replacement, depending on the inspection result. We kindly encourage you to contact our support team by email with your order information so we can assist you promptly and resolve this properly. Thank you for bringing this to our attention. We’re committed to standing behind our products and helping our customers. Kind regards, Savior Heat Support Team
Rich-Guitar D.
Posted
Useless company. I wish I had found these reviews first. It's a Chinese company fronted as American (prices in $ etc). Their sizing chart is way off. I erred on the side of a tight fit and they're still too large, I've attempted to exchange them and I even took out the Seel protection (pointless as it covers nothing) for a worry-free purchase. I've emailed about 10 times and gotten broken responses very, very slowly. They are all but unreachable. I'll be making a Paypal claim it seems as the company is intent on ignoring it's customers. Don't listen to the Youtube reviews, they're paid positives.
Response from SAVIOR HEAT· Jan 23, 2026
Hello, We’re truly sorry to hear about your frustration and appreciate you taking the time to share your experience. Regarding sizing, we’d like to clarify that some glove models are intentionally designed for specific use scenarios (such as outdoor work, motorcycling, or layering), which can result in a roomier fit by design. This is why we always recommend reviewing the detailed product description and usage notes, or contacting our service team in advance so we can help recommend the most suitable model and size. Concerning response time, we sincerely apologize for the delay. Due to a recent peak season with a significantly increased volume of inquiries, our customer service response time has been longer than usual. Please be assured that emails are not being ignored—they are being handled in sequence and as quickly as possible by our support team. We would also like to clarify that: We are a global brand with manufacturing facilities in Asia and warehouses in multiple regions. Product pricing may be displayed in different currencies for customer convenience. We do not fabricate or pay for fake reviews. Feedback from creators and customers reflects their own experience with the product. We understand that this situation has been disappointing, and we regret that it has affected your trust. If you are still willing, our support team remains available to assist you further based on the original order and product details. Thank you for your feedback—it helps us continue improving our service. Kind regards, Savior Heat Support Team
