Excellent
571 reviews
SaunaKits.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
Jean Drimmer I.
Posted
The delivery driver called ahead as requested. He arrived in a timely fashion and placed the huge pallet with the sauna boxed up carefully in our garage. He was most concerned about providing excellent service.
Bob D.
Posted
Reached out to SaunaKits while shopping a SaunaLife outdoor cabin and got John Adams. He took a call the same day I inquired and had an itemized quote in my inbox within the hour, which was faster than anyone else I contacted. He was generous with information. He walked me through the product line, answered a long list of written questions in writing, and offered a video tour of a unit in their showroom. He also handed me the contact for the best SaunaLife installer in my area. He also included a maintenance kit at no charge. He is clear that SaunaKits is not the cheapest option and does not pretend otherwise. If you want a dealer who will pick up the phone and put things in writing, he delivers on that.
Andrew S.
Posted
John and EZ. were fantastic to work with. When a couple glitches arose with my order they were kind, courteous and extremely helpful in correcting the issues. They responded almost instantly to my questions.
Janet S.
Posted
I just ordered a 3 person traditional Sauna with the help of Sam and John. I had many questions, concerns (due to space limitations), a prior bad experience with a different sauna company, and my preferences for the look of the outdoor sauna. They walked me through all my options, answered all my questions, and provided links to an install video and manual instructions for the installer. Their customer service is excellent!
David
Posted
The customer Service Department! Keep Ez as long as you can! The best source of customer service that I've seen in a long time!
Anonymous
Posted
Couldn’t have gone better! The SaunaLife 3-Person Cube (CL4G) is amazing. Assembly took some time, but came together really well. We’ve been enjoying it all year in Denver with zero issues.
Brian
Posted
Matthew was very responsive and helpful with the questions I had prior to purchase.
Serguei G.
Posted
Always answer the phone without an automated messages. Knowledgeable staff helps resolve any issues.
