CM
Posted
A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.

Excellent
571 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
SaunaKits.com (saunakits.com) has 571 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 528 reviews with 5 stars · Clear filters
CM
Posted
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
David
Posted
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
Evan
Posted
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
Melanie
Posted
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
Stacie S.
Posted
We got our sauna as planned and even before the arrival period that was promised. I have a two little splits in wood on insignificant places to report but have not gotten around to it as we just installed it. The sauna is amazing and the sales team was very helpful
Justin
Posted
Very easy. And super helpful
Jon
Posted
Mathew was great at helping guide me through purchasing my first sauna. Made sure the kit I chose was paired with the correct heater and accessories.
Glenna S.
Posted
The process of deciding on the model of sauna and payment was made easy with the help from John. We are just in the order confirmation stage of the process but so far have been very satisfied with experience.