SatéurReviews of sateur.com

Company does not honor their 30 day money back guarantee. Even though they clearly state they have a 30day no hassle money back guarantee, they would not honor it when I asked for a refund. I was well withing the 30 days and was told that in order to "qualify" for the refund guarantee, I needed to disclose that I wanted to "opt in" to that policy at the time of ordering. I've never heard of opting in to a refund guarantee. A reputable company would back their goods without clients having to "opt in".

Update: I reached out to Satéur once again as they have “sincerely” suggested in their reply. It was yet another attempt to scam more money out of me. STAY AWAY from these scammers and report their posts on social media platforms. Original post: My experience with Satéur has been so disappointing that I feel obligated to warn other potential customers. I purchased a ring from Satéur in January and wore it only a handful of times. Despite such limited use, multiple stones fell out of the band, rendering the ring visibly damaged and unacceptable for normal wear. The condition of the ring strongly suggests poor craftsmanship and substandard quality control. What made matters worse was the company's response. After opening a support ticket, I was told I would receive a response within 48 hours. Instead, I heard nothing for over a week and had to chase them for an update myself. When a rep named Vinod Singh finally responded, he initially suggested that the missing stones were the result of "physical damage during use." This was both insulting and inaccurate. The ring was worn occasionally on a ring finger, not subjected to any unusual treatment. The implication that normal wear caused several stones to fall out is, in my opinion, an admission that the product was not built to last. After I challenged this assessment, the company backtracked and admitted they could not actually determine how the stones became detached. Yet despite acknowledging this uncertainty, they still refused to take responsibility for the defective product. Instead of offering a refund or complimentary replacement, I was repeatedly asked to pay additional fees: First $39 for a replacement. Then $29. Then $19. At no point was a full refund offered. At no point was a free replacement offered. At no point did the company genuinely accept responsibility for the ring's failure. The most frustrating part was receiving essentially the same canned response repeatedly, even after clearly stating that I was unwilling to spend another dollar on a product that had already failed. A reputable jewelry company stands behind its products. When a ring loses multiple stones after minimal wear, the customer should not be asked to pay again to correct what appears to be a quality issue. Based on my experience, Satéur's marketing significantly exceeds the quality of the product delivered, and their customer service appears focused on minimizing company costs rather than resolving legitimate customer concerns. I cannot recommend Satéur and would strongly caution anyone considering a purchase to read customer reviews carefully before spending their money. Product quality: 0/5 Customer service: 0/5 Resolution offered: 0/5 Overall experience: 0/5

This has been the worst experience ever, don't buy from them!!! They didn't send my products and they refused to refund my money back. This is a scam. They always say that they understand the frustration and even if you contact the help desk they REFUSED to refund the money. Beware!

I strongly advise others to avoid buying from this company. I paid extra for express worldwide shipping, yet more than four months later I still haven't received my order. The ring was meant to be a birthday gift for my mum, but because of the delay, her birthday passed months ago without the gift. What has made this experience even worse is the company's customer service and prarices. Despite the excessive delay, they have refused to issue a refund and have instead repeatedly offered vouchers or to resend the item. That's not an acceptable solution when they failed to provide the express delivery service I paid for. In my opinion, advertising express worldwide delivery while taking months to deliver—and then refusing a refund when the order never arrives—is extremely extremely misleading. It's also worth noting that, despite the branding, the product is manufactured in China, not France, which wasn't the impression I had when ordering. This is, without question, the worst online shopping experience I've ever had. Four months on, I still have neither the ring nor my refund.

Has anyone actually received a refund from these people ?? I’m getting so frustrated, they are not responding any advice please 🙏

Horrible experience. Do not be duped by their 30 days no questions ask policy. You have to literally write in to them on date of purchase for their approval before this is in effect. What a fantastic fineprint for them. Well, no refund was done ultimately but store credit was given. Have no idea how to spend it because the product just looks horrible.

I would leave no stars if I could The stones are nice but the setting really cheap and nasty, I really cannot wear this ring, it would be embarrassing

I never received my ring. What happened