Average
98 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It’s simple; we strive to provide the best self storage facilities possible. We serve Lexington KY, Louisville KY, Cincinnati OH and Columbus OH. At our storage facilities, quality and security are our priority. We maintain state-of-the-art security features to better protect your property while on ours. We offer several different size units, indoor or outdoor units, and climate controlled units, convenient for anything and everything you are looking to store. Great customer service and a knowledgeable staff are a must in our business, and we are here to assist you with any problems or questions that you may have. We know what a hassle and how inconvenient it can be to move anywhere, even if it’s just down the street or across town. This is why we try to make moving as easy on you as possible!
Stor-All Self Storage (sastorage.com) has 98 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 20 reviews with 3 stars · Clear filters
Claudia
Posted
they told me that my unit was $75.00 a month but I got bill for $77.00. Also I did transfer to a smaller unit. They say I was getting a credit of $28.00 but my first bill with the new unit was $69.00 I don't see that credit. Thank you
CHARLIE VEENEMAN - UNIT 4030 - LOUISVILLE, KY LAGRANGE R.
Posted
AN OVERPRICED, PROFESSIONAL-RUN STORAGE COMPANY THAT RAISES PRICES TO THE POINT THAT CUSTOMERS LEAVE - ONCE CANCELLATIONS ARE EXCESSIVE MAYBE THEY BECOME SOFTER ON ANNUAL INCREASES BUT I HAVE NOT SEEN THEM LET UP YET. AM CURRENTLY SHOPPING FOR OTHER STORAGE OPPORTUNITIES.
roger
Posted
the rates out high for loyal customers . I feel the longer you are with a company the more perks you should get.
JACK
Posted
Overall I have no immediate issues. I do not like the fact that before I have been here for one year my rates were increased??? Just because some other company did it so that was norm? RIDICULOUS!!!! Charge a fair price for rental, hold the price for a year then adjust. Adjusting my rent ,"just because you can", is awful business practice.
Response from Stor-All Self Storage· Apr 29, 2015
We are sorry for any confusion and inconvenience that this has caused you. We are currently looking into this matter. While our manager was correct in stating that competitor rates are a factor in setting move-in rates for new tenants, the main factor in increasing current tenant rates is increasing operating costs. Upon reviewing your account, we did notice your current rates (including the rate increases) are 25% below our move-in rates. Our regional manager will be in touch with you soon to clarify any additional questions that you may have.
