SamebikeReviews of samebike.com

Du grand n'importe quoi obligé de les menacer de porter plainte pour avoir seulement une réponse. Incapable d'envoyer une commande vous assure que ce sera traité rapidement pour finalement au bout d'un mois toujours rien qui avance. Bref à fuir aucun sérieux ce sont leurs collègues d'un autre domaine fr.samebike.com qui les ont contacté pour que je puisse avoir quelqu'un. Incompétence totale...

I ordered replacement brakes and the order didn't ship. After 3 weeks I emailed and was asked to take a picture of the bike? Why not just send the product I've paid for? I get a reply saying it will then be shipped ASAP. It has now shipped after another two weeks. 5 weeks after placing the order and I still don't have it. Let's hope it shows up now that it's shipped.

I send emails to support@ samebyke and no answer. Il call the phone number they have , no answer

Do not buy this bike. There's nowhere to go if you have problems. Communications are all electronic no UK based phone number. I had no help with my problem just lots of meaningless suggestions. The bike had a design fault and can't be repaired so its not fit for purpose. Whatever you do dont get a flat tyre on the rear wheel or need a new tyre because the only way to remove the back wheel is to dismantle the motor.

I am writing this because my bike Got stolen. And when I wrote to the support to get the steel number, the Said there was nothing the could do even tho I have the receipt and everything Else. I dont Think they have anything under control when theres litreally nothing they Can do if your bike gets stolen. Also when your bear in mind there are countless other companies where they of course could help your out with information about your vechile. So i just wanna say if youre unlucky like me and got your bike stolen even tho its locked and everything you Can say goodbye to a whole lot of money no matter of how expensive that vechile was And I personally really wouldnt recomend buying from this Company. Thanks for nothing and to everyone that is going to buy from this Company i wouldnt lock the bike anywhere in public because if youre unlucky like me there is absoloutly nothing they Can do about I mean seriously I Can even file a damn police report now because I dont the info I need Btw the info they write about the vechile is nowhere near to being true i travelled 50km in gear 3 (the middle gear) wich is Way below what they wrote the bike could travel 50km was supposed to be the minimum my bike could travel but I nedded to ride Way slower than a regular bike to reach anything near that level

I bought the Samebike with high expectations, a robust ebike, sufficient range, a strong motor and a load capacity for my weight of 110kg! I got a semi-finished product compared to my previous Italwin Flipper! The settings on the display were not explained enough, there was a very long delay when starting the pedals, obviously a problem with the cheap sensor! The autonomy was debatable, not even 50% of the declared one. The application on the mobile phone DOES NOT WORK! I tried it on three different mobile phones! The charging process requires the bike to be unfolded and folded because it is DEAD! I have been using the bike in my house by the sea for about 3 months. I took the battery with me to possibly recharge it over the winter. This is the second season of use, when I turned on the bike, the display only showed half the characters! Customer service is for 0, long response time, no help, in the end I paid for a replacement display that traveled for a whole month! I expected a lot more effort and after-sales support from a young company trying to break into the market, but apparently they only care about selling something and forgetting about the customer, who is the most important link in the product placement! My message is to avoid these bikes!

Order number#Uk2107 thr display screen will not switch on when pressing button on the control panel when pressing the power button the horn works and the rear break light but thr display screen doesn’t come on so can ride the bike using electric . I’ve emailed what’s app over 3 days and still not had a response from you this is shocking customer service .

I bought and paid for a same bike through Amazon, waited for the delivery day (and 2 days past this) for same bike to refund me! Saying the offer price of the bike was incorrect!! The bike should never have gone on sale at that price? How? They put their bike on Amazon for a discounted price they should honour it! Discussing!! And to have kept my money for a good 8 or more days in the process!