SaltpoolstoreReviews of saltpoolstore.com

Scam company located in Australia not tenn. You will pay $30 duty to get salt cell in USA I receive mine ….. it was used and defective! Call for a week they auto hang up now call phone disconnected! Do not buy anything from this scam company! Called PayPal to file full refund

Horrible!!!

I spent $25.00 to send the Cell to Michigan to an address that apparently does not exist. The cell is supposedly under warranty. There is no answer at the phone number or it just disconnects. DO NOT USE THIS COMPANY!!

The Salt Pool Store (aka The Salt Pool Folks, et al) is apparently a scam aimed at those of us that don't want to spend a thousand dollars or more to replace the chlorine generating cell on our swimming pools. Their prices are ½ to ⅓ of other retailers, which is what induced me to buy a replacement for my Jandy AquaPure PLC1400 from them. Unfortunately, the cell does not work (a small amount of chlorine gas is generated, but the free and total chlorine levels did not even register on my test kit after 24 hours of continuous operation). I have tried everything I can think of to get the cell working, but no luck at all. I have tried calling the vendor (no answer or simply disconnects), emailing (no response), and chat (sent warranty form I already submitted, then disappeared). Based on this experience (an expensive lesson), DO NOT use this company. Once they have your money, you're on your own. As an aside, this supposedly American company based in Knoxville, TN appears to operate out of Queensland, Australia. Buyer beware, indeed.

I had the same experience described by a lot of other people. The salt cell that I bought went bad in less than a year. I followed every detail and instruction in their complicated warranty process, including paying for shipping the chlorinator back to them. They refused the delivery even though I confirmed the tracking number with them as instructed. It's been weeks and I've heard nothing from them and no response from my questions. They are very bad people. With all of the reviews of the same type of behavior, it's pretty clear that it's intentional and it's fraudulent. They should be out of business. The delays have required me to buy a large amount of chlorine for my pool this summer waiting for them to take action and replace my salt cell. Now I'm finally having to just purchase a new one from a different source. Bad people

I also bought a salt cell from salt pool store and had a horrible experience. When my cell stopped working after a few months they told me to send it in on my own which cost me $25. They never sent me a replacement and I now have been blocked to call them and when I try using another phone they put me on hold just block that number. How can this happen and continue to happen to others. $400 is a lot of money to me is there something we can all do?

Must be a scam. We purchased a salt cell from them less than 2 years ago with a "5 year warranty". It went bad, and I followed all instructions to send it back. The shipment was refused and returned to me. They will not reply to emails, live chat, and their phone acts like a live phone tree, but it just disconnects you. I tried calling on multiple days & times to make sure it wasn't a service problem. I've determined after reading many other reviews, that they are repeatedly doing the same thing to others. DO NOT BUY FROM THEM.

You can't communicate with them! They don't answer the phone , emails or chat! I filled out warranty form on 2 T-cell-15 that went bad! one in 2 years the other 4 months. I spent $24.95 to ship back for warranty claim only to have it returned because they refused to accept. Sounds like a racket!