SagoReviews of sago.com

Their claim is that they will process your payment (gift card) within 4-6 weeks. It used to take 6 weeks and not a day less. Now I’ve been waiting 8 weeks for a redemption. Then they don’t even respond to inquiries. This company is awful.

Do yourself a favor and stay far away from this Filth . The customer service is horrible and they lie about everything . A digital gift card shouldn't take months to process. This company is disgusting.

The whole experience with them has been a mess. I was sent a product to study and the whole process has taken an extremely long time for a very low payment. They first delayed shipment of the test product, then the surveys for reviewing the product were delayed, then payment took a while to be processed, and even then it said it would be 4-6 weeks to actually receive my chosen gift card. It's now been about 7 weeks with no payment and I've sent emails to 2 different addresses trying to track it down with no response. It's frustrating for it to be a several months long process just for $30. I've never had such a terrible experience with any of the market research companies I've worked with before.

do not waste your time with Sago. it's a cash flow scam. they were, years ago, very good and paid immediately. now they're terrible. all of their competitors pay on a timely basis.

Customer support is a joke. If something goes wrong and you dont get an incentive they put absolutely zero effort into fixing it that is if you can even get a response from them. Their tone is professional and that's about all they have going for them. Other than that it's basically a polite F you.

They have changed for the worse. I received an email from the company that conducted the smart watch study stating that they gave my payment to Sago already. Sago says I have to wait a minimum of 6-8 weeks to receive a gift card. After I requested the gift card, I got a pop-up stating that due to high demand, I'm going to have to wait even longer. There's no help whatsoever as they NEVER respond to any email or other correspondence including support tickets and don't offer any other way to contact them. Your payment will be held hostage until whenever they decide to release it. There are other survey companies out there that aren't scams. I would avoid Sago (focusgroup.com) like the plague.

Beyond “significant” delays in payment. Did a study in April and have still not been paid in August. Try calling the hotline, you say? It is a recording telling you of “high call volume” and to email them. Try emailing and there are no responses. They will likely have a lawsuit soon.

I completed a research study for Sago in good faith, providing my time, attention, and data. When it comes to honoring compensation, however, their double standard is astounding. ​To put their timeline into perspective: Sago's internal fulfillment is exceptionally slow. For a previous study, I claimed my reward on January 7, and despite inquiring on March 7, it took them until April 3 to actually issue the funds, nearly a three month turnaround. Because of these lengthy internal delays, I saved my subsequent reward email in a folder to use later, unaware of a rigid 90 day expiration window attached to the link itself. When I attempted to use it, I discovered it had expired right at their cutoff. ​When I reached out for a basic administrative override to reissue compensation for labor I already performed, I was met with a flat denial and boilerplate excuses. Sago expects participants to adhere to unforgiving, automated expiration windows, yet takes months to process payments on their end and go past their own time frame of issuing payments. Refusing to reissue funds for completed work is poor business practice. Be cautious investing your time here if you expect reliable, hassle-free compensation.