Safe Home DirectReviews of safehomedirect.com

Home & Garden Services
1064 North Country Blvd #260, Pleasant Grove, Utah

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4.3

Great

667 reviews

Safe Home Direct4.3Great

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About Safe Home Direct

You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.

Safe Home Direct (safehomedirect.com) has 667 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: safehomedirect.com
Website: safehomedirect.com
Category: Home & Garden Services
Location: Pleasant Grove, Utah
Listed on Rated Honest: 2026

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About Safe Home Direct

Safe Home Direct (safehomedirect.com) has 667 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.

Also known as: safehomedirect.com
Website: safehomedirect.com
Category: Home & Garden Services
Location: Pleasant Grove, Utah
Listed on Rated Honest: 2026

Jeff H.

Posted Sep 25, 2023

DIY home security not always best

My wife and I recently relocated to a new home in Arizona and was considering one of the many DIY home security systems currently on the market. If you don't already know there is a multitude of systems available from which to choose with a variety of features and pricing that can be a bit overwhelming, so when Joe Boupha from Safe Home Direct came to my door, coincidence or not, his timimg couldn't have been better. Joe spec'd out a security system from Safe Home that not only met my needs but even exceeded some expectations with high-end wireless sensors, an intuitive control panel, solar powered high-def cameras and, what has come to be, a reliable monitoring staff. And all for the price of your basic internet service. Joe was not only forthcoming about the system's capabilities and the associated costs, but his installation technician was also knowledgable and courteous. But kudos also have to go out to Safe Home Direct's Customer Support and their Alert Monitoring Groups as well. You see, once the system was professionally installed it was put to the test the very next day (by accident). I had purchased a Smoke/ Co detector to replace an antiqated detector installed by the previous owner; and to further complicate matters we switched carriers, due to poor cell service in our area, and purchased new phones with new numbers. You may see where this is going. Upon installing the new smoke detector, I briefly tested it to ensure operation and it was just enough to trigger the Safe Home Smoke listener. I quickly cancelled the alarm at the control panel, but we had changed our cell numbers the new contact info hadn't quite made it through the system. And because the monitoring group was unable to reach either of us, the local Fire Department was notified. Moments later a truck arrived in front of our house. Eight (8) minutes from the moment I pressed that "test" button to the arrival of the first responder is impressive and the fail-safe protocol of the monitoring group had a hand in that response time. Although it was a false alarm, the bottom line here is the system worked! Had it been a real emergeny that kind of alert reaction could be life-saving.

Response from Safe Home Direct· Sep 25, 2023

Wow, thank you so much for this detailed 5-star review! We're thrilled to hear that your experience with Safe Home Direct, from our team member Joe Boupha to our installation and monitoring teams, exceeded your expectations. It's important for us to provide top-notch products and exceptional customer service. While the incident with the Fire Department was unintentional, we're proud to know that our system worked flawlessly when needed. Your safety and peace of mind are our top priority, and this story showcases how we aim to achieve that every day. We appreciate the time you took to share your experience and feedback with others. It's stories like yours that inspire and motivate us to continuously improve and serve our customers better. If there's anything else you need in the future or any questions you may have, please don't hesitate to reach out. Welcome to the Safe Home Direct family! Warm regards,