RugPalReviews of rugpal.com

Rug pal was great to deal with. Great prices no hassle returns. Prompt delivery.

But I SPOKE WITH A YOUNG FEMALE TWICE WHO WAS MOST HELPFUL AND KIND.

Very easy process, thanks

My shopping experience at RugPal was frustrating and then totally awesome. I had trouble ordering online so I called the company and was helped immediately by a very courteous, friendly and helpful associate. The online frustration was due to my error.

Was very easy to put in search criteria and had lots of items to choose from. A 30 day return window is a nice backup if the rug does not look good!

I ordered an indoor/outdoor runner to use indoors, not knowing that it would be so uncomfortable underfoot. The color and quality was good but I made a mistake in ordering this for indoor use. I paid $62.00 for the runner and return UPS shipping costs were $32.06! I decided to keep the rug rather than lose so much money. I had planned to order a total of 7 rugs online. I hope others will learn from my mistake. if you order it, be prepared to keep it, even if you don't like it. I notified RugPal of my dilemma and they were exceptionally considerate in helping resolve the problem.

I made my order online. The coupon code did not work. I called customer service, left a message and they promptly returned my call and issued a refund. Terrific service!

Excellent user friendly website. Quick efficient delivery. Product very well protected for shipping. Very satisfied with rug. This is the second time we have ordered from RugPal