Great
713 reviews
R.S. HughesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 78 reviews with 4 stars · Clear filters
Tommy P.
Posted
Great customer service but long waiting time on some product
Response from R.S. Hughes· Feb 10, 2020
Thank you for the honest review Tommy. We will continue to place an emphasis on quick and efficient shipping of your orders.
Julissa M.
Posted
Great customer service and fast shipping,
Response from R.S. Hughes· Feb 5, 2020
That is great to hear Julissa! Thank you for taking your time to leave us feedback!
MIKE S.
Posted
I only say 4 stars because at times I have to double check what is put on my weekly orders. Sometimes I see items that don't need to be on the order or some items that are missed on the order. Besides this I have almost zero complaints. The customer service is fantastic! The people in the office are always attentive to our needs and help wherever they can.
Response from R.S. Hughes· Feb 5, 2020
Thank you Mike! We appreciate the positive feedback, we will make an effort to optimise your inventory management experience so that you feel that your orders are closer to exactly what you need.
Dillon D.
Posted
You have a great variety of products we use. The only complaint i have is how many shipments it takes to get some of my order. It makes it hard to keep track of what items we have revived, and what items we have not yet revived.
Response from R.S. Hughes· Feb 5, 2020
Thanks Dillon, this is good feedback. One reason why this takes place is because we ship products from all of the warehouses where your items are stocked if they are not stocked directly in your local branch, we do this to expedite the shipping process so that you don't have to wait for us to ship all items to one central location to consolidate them into one shipment. One solution may be to speak with your local branch to see how they can accomodate unifying your shipments for you before they reach you.
Russ C.
Posted
R.S Hughes does a good job. We appreciate the good customer service.
Response from R.S. Hughes· Feb 5, 2020
Thank you Russ! We appreciate your business.
Alejandra C.
Posted
Customer service is always available, and I can trust that you ship the material on time.
Response from R.S. Hughes· Feb 4, 2020
Thanks Alejandra! We appreciate your time spent reviewing us, and are glad you were happy with your experience with us.
James G.
Posted
Only gave 4 out of 5 because there was something I asked about but you don't carry it.
Response from R.S. Hughes· Feb 4, 2020
Sorry we didn't have what you were looking for this time James, but we appreciate your feedback. In the future reach out to our staff, if there is an item you would order routinely we can make an effort to stock it, just for you!
Vincent P.
Posted
Boston Office has excellent quantities of stock items. They can locate additional supplies within their national network very efficiently and transfer items into their warehouse quickly. All staff very helpful.
Response from R.S. Hughes· Feb 4, 2020
Thank you Vincent! Our Boston team is excellent, we'll be sure to pass along your comments!
