Great
713 reviews
R.S. HughesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 517 reviews with 5 stars · Clear filters
Emmanuel W.
Posted
Making a purchase on the R.S. Hughes website is so easy as the site design makes it so easy to navigate. There is always a personal email from the sales people confirming the order and shipping information.
Response from R.S. Hughes· Oct 20, 2020
Thank you, Emmanuel! We appreciate your feedback. I will pass this praise along to our web team and sales team. Thank you!
Charlie
Posted
I am completely dissatisfied After switching to R.S. Hughes as our primary vendor for abrasive material, we found that our salesman overstated your buying power and "deep discounts" and are able to find EVERY product for less money elsewhere. We have seen a considerable increase in pricing (between 80%-230%) for almost every product we order, which is darn near criminal. We are finding alternatives to R.S. Hughes with better service and WAY better pricing. ***UPDATE**** After placing this review, I was contacted within hours by a member of the R.S. Hughes staff and my sales representative. All parties were quick to work with me to resolve the issues at hand. After meeting with my sales rep. in person we were able to come to an agreement and I have to say that I am very impressed how serious R.S. Hughes takes their reviews and reputation. I am here to say that I will continue doing business with R.S. Hughes because they are one the few companies out there that truly understands what service is about. While their pricing may be higher on some items, the service makes up for it by leaps and bounds!! I can honestly say I am completely satisfied!
Response from R.S. Hughes· Oct 29, 2020
Charlie, We are very sorry to hear this. We are going to have our Inside Sales Manager from our Seattle Branch reach out to you, to figure out a resolution to this issue for you. Please know we never want our customers feeling this way! We will be in contact soon! **UPDATE** We are so glad we got the opportunity to speak to you in person about the issues! We always want our customers to know that we will do all that is in our power to assist them. We do understand that situations arise, but we always want to work through them, to get the best possible outcome! Please reach out to us if you need anything, we are here to assist you! We really appreciate the opportunity to make things right for you! Thank you!
Stanford Sign and A.
Posted
You have a good website but sometimes unable to order items we normally get on it due to covid shortages. However my local Rep. Sara Caiozzo is always helpful and a real resource. Her great customer service is why I have used R S Hughes over other comparable suppliers.
Response from R.S. Hughes· Oct 20, 2020
Thank you for your feedback Stanford Sign and Awning! Sara Caiozzo is really helpful, isn't she! We agree with you, she is on top of it for Customer Service! We will pass this along to her!
Tom F.
Posted
Outstanding outside and inside sale people. Extensive product lines to cover all our polishing needs.
Response from R.S. Hughes· Oct 20, 2020
Tom, We can agree with you more about our inside and outside sales teams! We are glad we can meet your polishing needs! Thank you for trusting R.S. Hughes!
Jarrett L.
Posted
Staff is: Polite Timely Great communicators
Response from R.S. Hughes· Oct 20, 2020
Jarrett, We are glad that our staff is polite, timely, and great communicators! Thank you for your review!
Rod R.
Posted
Best products out there. Hysol product exceeds our expectations. The only problem is $50 to ship to Alaska when the box is small and weighs less than 2 pounds...? Ouch. Five stars on product. Need sone relief on shipping Thanks Rod
Response from R.S. Hughes· Oct 20, 2020
Rod, thanks for the feedback on your experience with shipping. We want all our customers to be 100% satisfied. As we continue to improve our supply line and shipping options we'll keep this feedback in mind.
Ryan R.
Posted
The Customer Service at RS Hughes is top-notch. Andrew Kaufman is a very reputable source and maintains a high level of engagement with us. We seldom experience delivery issues and mostly everything is well in stock, with the exception of the Co-vid 19 Pandemic. Thank you kindly for your support!
Response from R.S. Hughes· Oct 20, 2020
Ryan this kind of feedback is so helpful for us to hear. We'll pass on your comments to Andrew.
Janice O.
Posted
Zachary Hunt, Danny Phillips, Daniel Markell are all very helpful.
Response from R.S. Hughes· Oct 20, 2020
Thanks for pointing our great team members by name! We'll make sure they get this feedback passed on to them!
