R.S. HughesReviews of rshughes.com

Response from R.S. Hughes· Oct 12, 2023

Hello Larry, We apologize for this inconvenience and frustration you have experienced. We are sorry to hear that you were not made aware of the hazmat shipping cost associated with your order. We will forward this feedback to your local branch. Thank you, R.S. Hughes Solutions Team

Response from R.S. Hughes· Sep 22, 2023

Hello Robert, We apologize our products did not meet your expectations. Thank you for the feedback regarding our shipping. Please let us know if you have any additional questions or concerns. R.S. Hughes

Response from R.S. Hughes· Sep 22, 2023

Hello Crystal, We apologize it takes more than a month to receive your order. We appreciate the feedback as we continue to improve our shipping times. Thank you, R.S. Hughes

Response from R.S. Hughes· Sep 22, 2023

Hello Rick, We apologize for this experience and for any inconvenience this may have caused. We would be more than happy to verify that the refunded got credited correctly. Please feel free to give your local branch a call or email us at [email protected] Thank you, R.S. Hughes

Response from R.S. Hughes· Sep 22, 2023

Hello Shawn, We apologize for the inconvenience with your first order and with your replacement order. What is your order number? We would be more than happy to look further into this for you. Thank you, R.S. Customer Solutions Team

Response from R.S. Hughes· Aug 23, 2023

Luis, Disculpe que lo envíen al buzón cuando ha marcado y que no le contesten la llamada. ¿Puedo ayudarle en algo a través del correo electrónico? Gracias, R.S. Hughes

Response from R.S. Hughes· Nov 30, 2020

Thanks for the feedback Mark. I'm including some contextual information here in our reply that may be helpful for others: We serve as suppliers of industrial supplies for many businesses nationwide shipping both hazardous materials and standard handling items. Although not our primary focus, we also do our best to provide excellent customer service to one-time, small order buyers, such as yourself. In these situations we often open box, and ship a single item at a loss to satisfy our customers. To do so, it requires our staff to make manual adjustments to orders so that the customer isn't left with such a large shipping burden, especially when shipping multiple single items from different locations. In the case of your order, Mark, our manual review process was skipped due to human error, and thus your shipping cost was not adjusted to the normal price we would have you pay. In light of this, we have issued you a refund for the shipping costs for the higher shipping cost item. We apologize for our error on this, and apologize for the inconvenience you experienced as well. Although this situation is not ideal for us, or for you we expect, we appreciate your business and your time spent reviewing us. It is our hope that you enjoy your products. We will work to provide solutions to these types of issues so that they do not occur for others in the future. We are grateful to have feedback like yours that will help us improve the way we do business at R.S. Hughes.

Response from R.S. Hughes· Nov 12, 2020

N Ramsey, We are sorry to hear that shipping was an issue for you. We are going to have one of our Sales Managers reach out to you to see if we can figure out a solution for this shipping issue you had. Please feel free to reach out to us, if you haven't heard from us soon at : (206) 767-4463 or Seattle@ RSHughes.com We will get to the bottom of this for you!