Excellent
35,369 reviews
Rover.com | Pet SittingHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 1,912 reviews with 4 stars · Clear filters
Mary
Posted
It’s a very accommodating service. I was glad they were a choice for pet care. I really don’t understand how the company works. I would talk to my caregiver through Rover but also talked via texting. I like being able to read reviews and make a decision based on what I read. My caretaker was wonderful just like the reviews.
James
Posted
Convenient local information. We were able to quickly see many local providers with tools to narrow down to good options.
Rick
Posted
My interactions with my Rover.com sitter have been outstanding. However, sometimes the Rover website is confusing and hard to understand (ie on a refund). It also seems like it takes more emails from Rover to get things done than it should.
Kathleen
Posted
We found a great pet sitter, Denise, through Rover, and we really appreciated the daily photos of our cats, plus her daily review of how they were doing. I'm not a technophile, so the online registration process was somewhat confusing (not always easy to tell if what I'd filled in had actually been accepted). Hard to get a human to help with online procedures. Had to Google Rover to get a phone number and thus a human. 'Helpful' automated articles useless for my questions.
Robert H.
Posted
The Rover website was very easy to use and the map showing local dog sitters was helpful. However it was difficult to get an acceptance from the requests submitted to the dog sitters, one did not even reply to the request. Eventually we found an excellent sitter so it was worth the effort. Overall v pleased with the service and cost.
Response from Rover.com | Pet Sitting· Feb 7, 2024
Hi Robert, We genuinely appreciate your feedback on the platform. We're thrilled to know that you've enjoyed using Rover and found the best sitter. Our goal is to consistently exceed your expectations and provide an excellent experience for pet parents. All the best, John.
sheila L.
Posted
I am very happy with the service from Rover My experience has been fine. My only issue has been the complicated nature of the website which I still don't feel is user friendly I even had to enlist the help of my very computer literate children to navigate this The has been my only problem I wish the process could be simpler but I understqand that you are a large organization and you are safeguarding our animals
Carrie
Posted
Easy platform to use and connect with sitters. I like the capabilities to text/message sitters right from the application.
cp
Posted
Rover is easy to read and navigate
