Rover.com | Pet SittingReviews of rover.com

Kristen was great!!!

I have a reactive dog and created a profile on Rover and was completely transparent about his needs. I had just landed overseas and received a message from the dog sitters telling me he had bitten another dog, causing two puncture wounds requiring stitches. I asked if he was wearing his muzzle and if he was on the lead. They said no! I even told them when I dropped him off that he had bitten my dog twice in the previous two weeks because the dog next door was in heat and to use the muzzle. Rover asked for a statement and I explained what the sitters told me. They had ignored my guidance of using the muzzle and lead and said he had always been sweet. Rover have now cancelled my account and the sitters are still able to dog sit. Even though I explained to the sitter what my dog was like and it is clearly clearly on his profile, Rover decided to cancel my account. Please be aware that if the sitters do not adhere to your rules with your dog and this happens you will no longer have an account with them. I had another booking which they have cancelled. I have no time to find another sitter for a trip in two weeks time. I am losing out financially and Rover are not interested. I will never use this company again. Be Warned!

Aunque ya seas cliente de años si quieres actualizar o regístrate como cuidador te obliga a pasar por una verificación de identidad que según ellos les cuesta 14€ por persona. El mismo personal de atención al cliente me asegura que no todos han pasado por esta verificación (cuidadores antiguos activos) pero un su perfil aparece verificados (información engañosa) tengo capturas de la información que me dieron y compañera que no han pasado por esa verificación abusiva. Me parece que una plataforma que trabaja con esas políticas es cero fiable. Por lo que no contratasteis ni seis servicios

If I could give negative states I would. My dog was abandoned by the sitter and left outside unsecured to wander the streets while I was 5hrs away. She was nearly hit by a car but luckily secured by a stranger. She was dehydrated and confused weaving in and out of traffic. I couldn’t get hold of the sitter and Rover Safety and Security team was a joke. While my father was in recover from heart surgery, I drove 5hr to get her and then back 5hrs, which I would do again. To top it off Rover refuses to refund the gas money spent to drive 10hrs under extreme stress because of their negligence and I had to fight for over 6weeks to get my booking fees back.

Poor customer service. Advised no further correspondence. No support to resolve an issue where my profile does not appear in searches. Advised to manually share the link with potential clients?

I am beyond livid with this company for the treatment of their boarders and caretakers. They have suspended the account of a very valued and highly regarded pet sitter for unfounded reasons and 1 bad complaint compared to 50 positive reviews.

Furchtbar. Nach der Übernahme von Gerd in der Flat läuft nichts. Ich habe die Zahlung getätigt, das ist schon wieder drei Monate her und meine Katze darin bekommt einfach ihr Geld nicht. Ich habe jetzt einige Male schon nachgefragt und im Grunde ist nichts passiert. Man sagte mir, dass das Geld noch mal an meine Adresse erstattet wird, ich noch einmal bezahlen müsste und dann würde es laufen. Diese Zahlung habe ich nie erhalten. Der Kundensupport ist zwar jedes Mal freundlich, aber was bringt das, wenn die Sache nicht gelöst wird? Ich befürchte, ich muss mich um eine Alternative dafür kümmern, da habe ich echt Lust drauf, dutzende von E-Mails zu schreiben

I just wanted to offer our experience as a WARNING for those who use (or may use) Rover.com. We hired someone via Rover to stay in our home & watch our dog for 5 days. This person TOOK OUR KEY when they left - and has not replied to any attempts to coordinate it's return. The company itself has also tried to contact the sitter to get our key back. No traction there either. Rover's policy is that they are not liable for anything other than a pet's medical bills. So - If a sitter you hire from Rover breaks something in your home, steals something from you, walks of with your keys - causing you great expense to change all of the locks in your home, etc - YOU ARE OUT OF LUCK. Personally, I think this is abysmal customer service - and I wanted to warn other people so they could make informed choices about whether or not to use this service.