Rover.com | Pet SittingReviews of rover.com

The individual that we were going to book with did not show for the meet and greet we drove 300 miles one way.

Every single time I look for a sitter on Rover.com I input my dates and get my local search results. That says “confirmed availability” I start sending sitters requests. Again, I just sent 5 sitters that stated they were available and 15 minutes later they disappear from the list. I’m assuming they forgot to update their calendars and are not actually available. No email, no note, no sorry, no nothing! Rovers sitters only update their calendars AFTER they get a request. Rover needs to figure out how to hold these sitters accountable for doing this. A way that they can get dinged so they stop doing this. I just spent an hour looking for sitters and none are available! What a waste of time!

Since @rover dont wanna do the right thing and refund my money I’m gonna bring this matter to social media. One thing I’m not gone play about is my dog or my money. I dropped my dog off to a sitter this Sunday and he was due for pickup Wednesday but I extended the stay till Thursday night. Instead of me picking him up Thursday night I contacted the woman to see if I could pick him up earlier because of the winter storm and sleet being on the roads. She told me she wasn’t even at home and that was the first red flag. So I had to wait on her to get home. When I picked chase up he was shaking and trembling like he was traumatized. I put him in the car in the backseat and he stood for about 10 minutes. Usually he looks out the window or lays down. I literally had to pull over and put him in my lap for the whole ride home to calm him down. Once we got home I seen he had 2 rashes on his penis due to her putting a diaper on him for 5 days straight without my permission. He also was scratching non stop and rubbing his back on the carpet and against anything to itch it. He had been around multiple dogs so I didn’t know if he had fleas or what but before I sent him to the sitter he had a flea bath and wasn’t itching. He also came back very dehydrated and kept drinking his bowl empty in seconds. I tried to report it and rover told me I had to spend $250 to even file a claim. Why do I need to spend money to get my money back? Wrong is wrong. This lady did what ever and god knows what to my dog and y’all not doing enough. I took him to willowbrook Petsmart and they can even vouch for me that his skin was definitely irritated from whatever she had in her house and his private area was red and irritated. It was more red on his private area but we put medicine on him the first day he came back to try and help. Please repost !

Did some petsitting and never got paid for it. It says my account has $48 but won't let me withdraw it and I set up my payment method. Not professional or helpful especially when I am doing the work and not getting paid

I've used the service twice. First time was a charm. The 2nd a NIGHTMARE! Sitter ate a lot of food. Drank a bunch of vodka. Had her period and left the mattress pad covered in blood. Home was a mess!

I booked a few services due to platform for my puppy. When I pick my dog up, the sitter alerted me that my dog had been scratched in the eye by one of his dogs. His left eyelid was bloodied in the corner. I took my dog to the vet the next morning. I was told that they needed to do a staying to see if the cornea was scratched. Thank God it wasn't. I submitted the documentation to Rover to be reimbursed. They played games for five months: "we didn't receive your documents," "we received your documents and you can expect payment," "we didn't receive your documents," and "we have received your documents, and your claim doesn't qualify." They stated that the reason for denied my claim was that the diagnosis indicated on the vet records was "pinkeye." Why in the world would I go through the trouble of taking my dog to a hospital for an injury under the guise of getting his pinkeye treated? He is under a PetSmart wellness plan; therefore, it any, visits for non-emergency issues are covered under this plan. They did not ask for more information or for me to have my vet provide specifics or more information on the visit. Please stay away from Rover because there is no guarantee that your pet will be kept safe for that Rover will cover the bill. Please use this company at your own risk, because from what I'm reading, I'm happy to have my puppy back alive.

We have booked doggy day care in Ogden Utah only one time in the past and it was a very pleasant experience. Several years later we booked doggy day care from our home land line phone. This was a complete desperate nightmare. We were traveling and did not have internet access so we called Rover via telephone and repeatedly (over a 2 day period) attempted to confirm the location of the booked sitter. I was given a phone # to contact he sitter and the nightmare began. Unfortunately, I could only contact the sitter If I called from my home phone which was 5 hundred miles away. A rover representative assured me the sitter would call me directly so I gave them our cell phone #. I never heard from anyone!!! I was in town for a funeral and desperately needed a place for our pet and was running out of time. I finally found a place without any help at all from Rover.com. They have too much emphasis on their bureaucratic procedures and none on the primary mission of helping customers care for rovers. I begged for two days for a phone # and an address of the sitter and was completely stone walled.

vous m'envoyez une gamine mineure pour s occuper des mes chats et chiens, et en plus elle n'y connait rien, sans assurance, ni compétence ! complètement illégal, et j ai les parents sur le dos qui veulent me poursuivre parce que je l'ai enguirlandé Aucun numéro à appeler, meme pas de siege social en France,