Rover.com | Pet SittingReviews of rover.com

AVOID! Corporate businesses trying to make money off kind people. I have had a sitter since 2013 when they were My Dog Buddy. I have 15+ five-star reviews...over 20 bookings. 20 years of experience. They decided to shut me down for 2 years, with no explanation. Once I pestered them...finally went through to them after many robotic replies and bad customer service. They send me a message saying "WELCOME!"...apologies for that 0_0 How can someone be like this??? I had to find ways of making money outside of the good 10 years I had built on the platform... HORRIBLE INHUMANE.... :(

First sitter cancelled the night before. I was not able to leave a negative review and no automated review shows up in her reviews. Zero customer support from Rover. She still has 5 stars but is unreliable. Second sitter was great and I gave good review.

Rover doesn't care of your pet and the experience. My dog died because of Pet sitter negligence but rover doesn't allow to post any negative review as it will damage their reputation. all they care is to make the money.

Poor customer support. Do NOT recommend!! Has to cancel a recent booking due to injuries I sustained from an accident on the day before our booking. We were unable to go on our trip due to facial injuries and concussion. I first notified my sitter (Amy E) and even sent pics. She said she would notify Rover. No one actually informed me of the amount I would get be refunded. Rover only refunded 55% of my payment. My sitter took the rest. I did not realize sitters could still take 50%, even if they never took care of my pets for that booking and also had other customers that week. Also my sitters refund policy does not go into detail regarding a refund and the percentage she will keep. Was not informed of any of that. After what seemed like hours of discussing my issue and frustration with Rover, it ended up with them supporting the sitter and not the paying (customer) owner. What a scam!!! Please be aware of this Company.

The dog walker was wonderful, but the billing and communication in the app is horrible. I had 2 walks and was billed $191 and change. Still trying to fix it in terms of getting proper credits.

There's little to no support offered to customers when there's an issue with the sitters. My sitter forgot to do one of the scheduled drop-ins and only remembered to go feed my animals once I reminded her. She was two hours late to the drop-in. I believe she would have forgotten completely if not for me having checked in about where she was. She also was paid for a 30-minute visit but left after 15 minutes (I have timestamped video footage from my home cameras to verify.) Rover customer service was completely unhelpful - I was told the onus was on me to ask the sitter for any sort of refund for 1) having nearly forgotten the appointment, and 2) staying for only part of the timeslot she was paid for. This is completely unacceptable to me. It's a safety concern to force pet owners into potentially contentious conversations with a sitter who has access to our homes and our pets. Rover offered no support to assist in the matter, and gave no indication how this would be resolved with the sitter. Upon reading more of her reviews, it turns out that she's missed other drop-ins for other clients as well. Why is she allowed to continue using and providing services on this app? I will never trust Rover with the care of my pets again.

Applicazione inutile per chi si propone come pet sitter. Non hai neanche la possibilità di fissare un incontro conoscitivo con il richiedente, che la piattaforma ti banna. Mi affiderò a Pawshake.

My recent experience with Rover Inc. has left me deeply disheartened and frustrated. Despite maintaining a stellar reputation, being a star sitter and receiving 92 consistent 5-star reviews for my pet sitting services over the past 4 years, I was banned from the platform. Rover's choice to suspend my account originated from a minor event involving a pet in my care receiving a small nip. Nonetheless, I handled the situation promptly and with professionalism, prioritizing the well-being of the pet above all else. The pet owner only mentioned reporting the incident to seek reimbursement for veterinary costs and did not make any disparaging remarks about me. Rover overlooked my established history of responsible pet handling across hundreds of pet stays. Their reasoning for the ban, labeling me as a liability and suggesting that because these accidents keep happening, I posed a risk of causing a pet's death, was unfounded and centered on 3 isolated, minor incidents during years as a sitter. Despite accidents being a possibility in pet care, I've consistently managed them responsibly. It's frustrating to see Rover overlook this while allowing sitters with negligent behaviors to remain on the platform. In summary, Rover's conduct has cast significant skepticism on the impartiality of their decision-making procedures. It's concerning to witness negligent sitters permitted to continue operating on Rover, whereas diligent top-rated sitters such as myself, who have consistently received positive feedback, are unjustly prohibited. I vehemently encourage pet owners to explore alternative options for pet care until Rover acknowledges and resolves their treatment of dedicated sitters like myself.