Rover.com | Pet SittingReviews of rover.com

It all worked very well. The questions should be more appropriate to the nature of the service. My dog didn’t need feeding or a bed time regimen because he was only staying for the afternoon. Again, to review, the sitter, many of the questions weren’t relevant.

I appreciate being able to identify and communicate with sitters/walkers on a fixed platform that is safe. My experience with the service providers has been good to great so far. My suggestion is to make the interface with scheduling more flexible. For example, I wanted to schedule walks for a flexible time period rather than a set time. Also, I accidentally sent a request to the wrong person and had a very difficult time figuring how to cancel the request. I ended up messaging the person with a “sorry”

There are many advantages using Rover, i say it as experienced sitter who completed many sits on various sites. For example sitters on Rover are fully vetted. Instead of Trusted-housesitters and other free sites, they dont bother. Insurance is much better with Rover. Rarely sitter will cancel on you on Rover, because they loose earning. If you choose free sitter you take higher risk.

The pet sitters have generally been great. Rover charges a hefty fee, though, to do little more than maintain a website. When I asked why the fee was so high, they replied saying that was because of their 24/7 "customer support", which seems excessive if not unnecessary considering the nature of transaction.

I enjoy the ability to use Rover for our pup sitters! I do think it would be helpful to allow for larger tip o our Sitter. We don't always see them during their stay. If I forget to leave cash, then I am only allowed to leave a certain percentage. It's usually not enough, in my opinion.

Ultimately it was great because I found a wonderful pet sitter and I feel your vetting process is good and you deliver on your promise to help find a great sitter. The web version and app could be more user centric though. I didn’t know whether I was messaging the sitter directly or going through the app because it would show up on both my text and the app. Also ran into some trouble entering more than one pet in the reservation request. I just combined them. Later in my profile it gave me the option so I felt like I had to go back and retype. I would test it on someone older than 40 to find out if it’s really user friendly.

I appreciate that you have vetted people and 4 different providers for in home care have done well to excellent. However, I find the site not easy to navigate. If I return to the site to change something I can’t get back to edit. Ex. For some reason my dog is listed twice as if I had 2 dogs named the same!? Couldn’t edit it to correct that🤷

While I understand the need to planning and scheduling in advance, when you schedule 1 or 2 months in advance, payment is take at time of booking and seems premature especially if a long stay. Partial payment for reservation to be paid 3-4 weeks before date of drop off and payment with drop off seems more fair and reasonable.