Excellent
35,369 reviews
Rover.com | Pet SittingHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 1,912 reviews with 4 stars · Clear filters
Anwar A.
Posted
Good experience with reliable pet sitters
Response from Rover.com | Pet Sitting· Sep 7, 2023
Hi Anwar, thank you so much for sharing this positive feedback. It means a lot to us, knowing you're happy with the sitters. Have a good day! Best wishes, Thelma K.
Jan
Posted
My dog was well taken care of. I would have liked a picture or two. If you are going to tell me my phone or email is being used with another account - help me find the other account!! Now I have 2 accounts and have to figure out how to clean that up!
Kay
Posted
I was nervous about having a complete stranger watch my dog so I had to trust this company. Thus far I have not had any issues with the person who watched my dog. The payment process was easy. Rover let's you know what you are being charge for. It makes it easy to communicate with your dog's sitter. I also receives pictures of my dog to put me at ease.
Sandra G.
Posted
Great experience with qualified rover. Communication platform is nice to protect personal information. Didn't give perfect score as adjusting the service request took a lot of time. I needed to change pick up and drop off times and it wouldn't let me after many attempts. I ended up deleting and restarting in frustration.
Ty S.
Posted
I love using Rover! It gives me great peace of mind to know that Rover has my back as a sitter and pet owner. It is annoying that recently I started receiving an email from Rover about taking pictures of the dog I'm scheduled to walk that day every time I have a walk with that dog. The email was a nice reminder that first time but now it's too much.
Jean F.
Posted
Parmi les nombreux site de mise en relation maitre et pet, il fait partie des meilleurs. Les frais sont nettement moindre par rapport à animaute par exemple. Par contre l'application mobile est à revoir une peu.
Response from Rover.com | Pet Sitting· Sep 6, 2023
Bonjour Jean-François, Merci infiniment pour votre avis positif. Si vous avez des retours concernant l'application, nous serions ravis de les entendre. Notre équipe produit est ouverte aux suggestions. Contactez-nous par email à [email protected], via chat sur http://rover.com/help ou au +33 805 11 87 47. Cordialement, Fabien.
customer
Posted
The service itself is very good but there are a couple of issues that need to be rectified. Verifying your email account seems impossible. While my email address registered with Rover I continually received emails asking me to enter a code. Small but annoying. The bigger issue was the service charge you are not told about until you book a sitter. Over £20 for a 5 night stay. I assumed the service charge was part of their fees until thus point but which time the sitter had agreed to the request. This should be clear, up front and broken down.
Response from Rover.com | Pet Sitting· Sep 2, 2023
Hi, we are sorry for the negative experience and we contacted you to assist. Regarding the fees, we always inform our users about our Service Fees in our Terms of Service, see section 9 or rover.com/help. Before booking with a sitter you will also see the Service Fee in the price breakdown. In case you need assistance, you can contact us by email at [email protected], by chat on rover.com/help, or by phone at +44 8082 812524. All the best, Eleonora
Mary
Posted
My Pet Sitter was great. The Company Representatives who I contacted were kind, informative, timely, and thoroughly professional. The Rover app was somewhat tricky to navigate at times, but other than that, I had no problems or complaints.
