Rover.com | Pet SittingReviews of rover.com

Was terrible with sara r . My dog had a cut on his ear when he came home

Interdit aux professionnels !

I had an awful experience with my dog sitter Holly for my pup Rome from 7/9-7/15 and have submitted a claim as my dog was injured in her care.

We are due to have a sitter from 1-16 August. I have found out that the sitter has been suspended following a complaint made against her and it has been forwarded to their trust and safety team. I only know this because the sitter contacted me to see if Rover had been in touch with me. I called Rover and they confirmed yes she has been suspended but my booking is still active. How can Rover think it is okay to let the sit go ahead without at least alerting me to the issue. I understand they can't share details of the complaint but if she is suspended how can they think it okay to proceed? At the very least I would expect some sort of notification that the sitter may be unavailable subject to the outcome of the investigation. Demonstates a lack of concern for the safety and wellbeing of their clients.

I have already shared my feedback with the Rover support about the sitter who did not do her job and disregarded my instructions for the price that I paid (which was not cheap, to say the least).

While Rover is convenient, the review system is severely flawed. I recently booked a pet sitter who had a ton of 5-star reviews. On the day of our meet & greet—and just a week before our trip— she completely ghosted us. Because of that, I had to cancel my booking, and because I had to cancel my booking, I was not able to leave a review. Unfortunately, I have no way to inform other pet parents that this woman cannot be trusted to follow through. What good are the great reviews if those are pretty much the only type of reviews we are able to leave? Edited to add: Rover’s response to my review is absolutely nonsensical, and it does not address my stated issue. That tells me they are absolutely fine with their current review policy. This is bad news for us pet parents who are relying on potentially-skewed reviews to make the best choice for our vulnerable pets. Additionally, based on Rover’s ridiculous response, I have lowered my review from 3 stars to 2 stars. UPDATE #2: Since my last edit, Rover “clarified” their response, which still does not address my concerns. Brittney from Rover wrote, “To clarify, our system automatically leaves a note on a sitter's account in the review section when a last-minute cancellation occurs by them, so that owners can be aware.” If Brittney had actually read my review, she would have seen that —>*I*<— had to cancel the booking—not the errant sitter. Therefore, there is no such “warning” note on this sitter’s account. For this reason, I am deducting another star from my review.

If the dog you sit leaves fleas or scabbies in your house. YOU ARE ON YOUR OWN. Do research on the sort of MAYHEM this will cause in your life and see if it's worth it. It creates a living hell scenario for you, your home and your furniture and Rover will do NOTHING but take your money and profit from it.

Rover, c’est juste un business pour se faire du fric sur le dos des pet sitters et des propriétaires. Les frais de service sont devenus complètement abusés, pour nous comme pour les clients. Chaque réservation te coûte un max, et au final, tu gagnes bien moins que ce que tu devrais. De leur côté, les propriétaires payent aussi des frais énormes, et ça ne fait qu’augmenter d’année en année. Mais le pire, c’est la gestion client : ils t’envoient des réponses automatiques et refusent toute discussion honnête. C’est clairement une boîte qui se moque de ses utilisateurs et qui ne cherche qu’à maximiser ses profits. Si vous voulez bosser ou faire garder vos animaux avec des personnes responsables sans vous faire plumer, passez votre chemin. Rover, c’est fini pour moi.