Jonathan Santos P.
Posted
Very polite and helpful.
Very polite and helpful.
Response from RouteGenie· Jan 17, 2025
Thank you for being a part of RouteGenie!

Excellent
19 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ROUTEGENIE- the most powerful software for non-emergency medical transportation providers that will help ease the burden of scheduling, routing, dispatching, and billing your trips! After seeing our demo, you will ask how soon we can start implementation.
RouteGenie (routegenie.com) has 19 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 17 reviews with 5 stars · Clear filters
Jonathan Santos P.
Posted
Very polite and helpful.
Response from RouteGenie· Jan 17, 2025
Thank you for being a part of RouteGenie!
True T.
Posted
Route Genie Support has always been quick to take care of any issue and very friendly.
Response from RouteGenie· Jan 17, 2025
Always here if you need our help!
Tom H.
Posted
Mike was friendly, listened to my problem, and solved it while I was still on the phone. I was continuing to get payment reminders for an invoice I had already paid, and he was able to find my payment. This was very helpful.
Response from RouteGenie· Jan 17, 2025
We are glad that all your issues were resolved quickly.
Ben V.
Posted
Michael was great. Everyone that I interact with at Support is incredible.
Response from RouteGenie· Jan 13, 2025
Ben, we’re glad to hear that you had a positive experience with our support team. We appreciate your choice of RouteGenie for your NEMT software.
Olga B.
Posted
Mike K has a very nice voice and tone, very helpful and seems to be very proactive.
Response from RouteGenie· Jan 13, 2025
We really appreciate you taking the time to review our services, Olga!
A. M.
Posted
Mike is constructive and wonderful at his job! He teaches me a lot when I hit roadblocks on Route Genie. Thank you for the service Mike!!
Response from RouteGenie· Jan 7, 2025
Thank you for your kind words and for using RouteGenie!
Hayden
Posted
We’re still early in the transition to RouteGenie, and the verdict is still out, but we’re optimistic. The user interface, credentialing, and reporting features are what sold us. We’ll update this post as things progress regarding our onboarding experience at RouteGenie. Hayden M. Director of Compliance Divine Right Transportation, LLC
Response from RouteGenie· Jul 12, 2023
Hayden, Thank you for your review. We are pleased to learn that you are satisfied with RouteGenie. We hope your training goes smoothly and that you will see significant improvements once you are fully launched.
Lisa R.
Posted
Our company KBC Express have use RouteGenie software for over a year. It's intuitive, user friendly and cost effective... Their customer service and technical support is A+. I would recommend RouteGenie for all your routing and billing needs.
Response from RouteGenie· Mar 9, 2022
Thank you for choosing RouteGenie! We will keep improving our software to make you happy!