RoundPoint Mortgage Servicing LLCReviews of roundpointmortgage.com

Upgrade to the times and pay your service provider whatever is needed to get a sign in portal that actually functions. I've tried numerous times to access my account thru the customer sign in portal thru every web browser available and have still not been able to gain access for multiple months. Your website is completely awful and I would do anything to not have to use your service.

This company force places unnecessary insurance on seniors. Then refuses to refund thousands of funds stolen from the customers escrow accounts. I would highly caution against doing business with this company. I referred my case to the Better Business Bureau. Roundpoint Mortgage stalled an entire year by emailing me, stating that they were “looking into a solution”. No solution was ever offered and $2200 was never returned. (I would be interested in being party to a class action legal suit against this institution should the opportunity arise.)

I have had the worst time since my mortgage servicing was transferred to Roundpoint. I call their "customer service" number but no option to speak with a live person. I pay my mortgage payment each month on time, yet the website says some of my mortgage payments were 60 days and 29 days late. My March payment was taken out of my bank account on March 3rd, but the website says it was applied on March 13, and list three payments being applied on the same day. But I cannot speak to anyone about the terrible record keeping at Roundpoint because I cannot get a live person on the phone.

Every month you send me a bill that says if I don't pay I am late. But I am signed up for autopay. So every month I call you to verify that I am on auto pay. Why do you keep saying I am late when I am on autopay? The bill looks likes it is due, and makes no mention of autopay. Other companies send a "bill", but it says right on it that you are already on autopay, this is just for your information. Also, it is a major hassle to call you to fix this. if you are going to have such a pain in the ass system, then at least make it easy for me to call someone.

Update your database. Copies of canceled checks for January and February and 1 online payment for December were sent to your cashier on March 10th. Your cashier signed for it on March 16th. I keep getting these annoying calls saying my payments are behind. I have sent what you requested. If this is not corrected you leave me no choice but to turn this matter over to my attorney.

New servicing? Mtg transfers are to happen 15 days before the actual payment is due, RIGHT. Today Mar 22 I received my notice that Cooper sold it to Roundpoint, Have received nothing from Roundpoint. Hated Cooper and it appears Roundpoint is going to be just as bad. And just like Cooper, you will notice that you can't get in touch with anyone, you have to email or leave a message.

Roundpoint purchased my mortgage loan recently and started servicing the loan effective 1/31/23. However, they failed to capture the payment I made to my previous lender on 1/30. I received the first email on 1/31/23 that the transfer had taken place (I was not made aware until after the transfer) and the next notice I received from Roundpoint was a threatening email on 2/24 saying my loan was past due and they were going to ding my credit score. I had only received my loan information to even make a payment one or two days before via mail (you cannot signup online without a loan number). I've contacted Roundpoint three times to have the payment applied to my loan or to have it credited back to my account. They have not responded in nearly a month. I view them as very unprofessional at this stage.

The gentleman was very rude and not accommodating. Spoke to me very condescendingly. My loan is still transitioning to your company and he was very nasty.