Average
371 reviews
RoundPoint Mortgage Servicing LLCHonesty, pricing, process and quality scores appear once 5 customers have rated them.
RoundPoint Mortgage Servicing LLC, is a non-bank mortgage servicing company founded in 2007. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO).We have built a professional servicing team dedicated to providing timely and simple solutions aimed at exceeding customer expectations at every step.Our convenient Marketplace provides a single-source solution for homeowners to better manage and protect their homes, families, and assets through a variety of home service products from our trusted partners.We take great pride in our top workplace designations and the work we do in support of our communities.NMLS ID # 18188RoundPoint supports Equal Housing OpportunityFor additional information, please visit: nmlsconsumeraccess.org
RoundPoint Mortgage Servicing LLC (roundpointmortgage.com) has 371 customer reviews on Rated Honest, with an average rating of 3.0 out of 5.
Showing 171 reviews with 5 stars · Clear filters
Louise K.
Posted
I’m new with Round Point. The girl I spoke to was Melissa I think that was her name was extremely helpful. I’m glad I was able to speak to someone and not just a machine. Thanks again for the great service. Louise Kelly
Andres S.
Posted
Alex was a great person to speak with. Helped me understand more on how things work. Great costumer service.
Peter S.
Posted
Cordial and professional
Russell J.
Posted
The representative, Tashia was wonderful. She is the epitome of customer service. I would hire her on my team.
Juliana
Posted
Alex helped me today and it was a very pleasant experience. He helped request an escrow analysis, as well as request and explain the process of private mortgage insurance removal.
Elsa G.
Posted
I called for the first time with Roundpoint and spoke with Melissa to confirm my scheduled payment. She was very friendly and professional, which the call pleasant:)
Cynthia H.
Posted
She was so helpful to me when the cost of my mortgage went up and was so patient and kind with my questions and helping me navigate removing PMI.
Andrea D.
Posted
Rose was very pleasant, and extremely knowledgeable and patient. Her willingness to research a question I had, and the time she spent making sure I was comfortable with the transition from Mr. Cooper was greatly appreciated. A company's first contact is often Customer Service...I'm very glad that I spoke with the best of the best. Thank you.
