roomtery Reviews | Read Customer Reviews of roomtery.com

roomtery Reviews | Read Customer Reviews of roomtery.com

roomtery reviews

Showing 30 reviews with 1 star · Clear filters

Brittany D.
Posted Oct 28, 2025
I have been trying to get in touch with…
I have been trying to get in touch with someone for over a month to return my sheets. I have sent numerous emails, including DM‘s and comments on Instagram and have gotten zero reply.
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Marion P.
Posted Oct 9, 2025
Haven’t received please advise
Haven’t received please advise
Response from roomtery· Oct 26, 2025
Hi, Marion. Your order #11087 was delivered on October 15th to your front door. Can you please confirm receiveing your order?
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Fangyu C.
Posted Jul 22, 2025
fake jellycat and no reply to the return request
Never buy from this junk website. I received a fake jellycat and sent them the return request on June 10. No reply since then. Now I am gathering the evidence and preparing to Escalate.
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CJ
Posted Jun 13, 2025
You canceled my order with no reason…
You canceled my order with no reason given
Response from roomtery· Jun 14, 2025
Hi CJ, We’re very sorry for the frustration caused. Your order was automatically canceled by our system due to a potential fraud risk flag. This is a precaution we take to protect our customers and our platform. If you believe this was an error, please contact our support team at [email protected], and we’ll be happy to review the details and assist you further. Thank you for your understanding.
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Isabella
Posted Apr 5, 2025
Never responded for refund
Never responded for refund My items were ineffective and i sent multiple emails for months for a refund but they never respond
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Isabella P.
Posted Mar 24, 2025
A scam
I bought two bedding sets, one had a massive rip and the other completely inaccurate, both the wrong size, and a horrible material. They ignored my emails for weeks and did not respond for a return or refund.
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Alvaro M.
Posted Feb 17, 2025
Never received my order and they did…
Never received my order and they did little to fix the problem
Response from roomtery· Mar 9, 2025
Hi, Alvaro! As I can see, our team reached out to you on this matter on Feb 17, updating on the status of your order, and got no response back from you. As for now, the order was delivered on March 3rd and the package is marked as received. If there's still any problem with your order, please get back to us asap at [email protected]
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Tom
Posted Jan 21, 2025
Why is it so hard to return things to…
Why is it so hard to return things to roomtery? really comes across poorly-you just keep delaying or being non-responsive with the hope that people give up. As requested pictures of the item have been sent to you and it's still being "initiated" according to Mark L. Lesson learned-never again.
Response from roomtery· Jan 21, 2025
Hi, Tom! I've sent you the return label on January 9th, as well as answered all your requests by email. Please check your spam folder =(( Update: Customer missed emails from us. Now already shipped the item back for a refund.
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