Poor
123 reviews
RoadtrippersHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Road Trip Planning Made Easy Roadtrippers is the #1 web-based and mobile app road trip planning tool, with more than 38 million trips planned to date covering more than 42 billion miles. We provide multiple membership options, with a Premium level that includes RV-friendly tools, live RV GPS Navigation, Campground Search/Booking, Overnight RV Parking locations, and more. Our unique content covers the wonderful “off the beaten path” places to visit and our unique database contains millions of the most interesting locations in the United States and Canada. Roadtrippers helps people discover the world around them in an entirely new way by streamlining discovery, planning, booking, and navigation into an engaging and intuitive process. Plan Your Next Adventure Membership PlansRoadtrippers Roadside Assistance
Roadtrippers (roadtrippers.com) has 123 customer reviews on Rated Honest, with an average rating of 2.8 out of 5.
Showing 48 reviews with 1 star · Clear filters
Craig R.
Posted
Forced to pay even though I had canceled a month after I got it. It was not useful to me. Yet they left me as auto pay and and told credit card company I had never canceled, I bet I still can't cancel. Just looked I have been forced to pay and do not have access. These people are thieves
JONA
Posted
This is a cutthroat website that is for sure not worth the money!!!!!!!!!
Response from Roadtrippers· Jun 24, 2025
We’re sorry to hear that you feel this way. We know Roadtrippers isn’t the right fit for everyone, but we’d love the chance to learn more about your experience. If you're open to it, please reach out to us at [email protected].
James
Posted
Scam company
Response from Roadtrippers· Jun 12, 2025
We're sorry to hear you feel that way. Roadtrippers is a real app, with a focus on helping you plan epic trips! If something didn’t go as expected, whether it’s a billing issue or confusion about features, we’d love the chance to help make it right. Please reach out to our support team anytime and we’ll do our best to assist you.
Maren D.
Posted
I need more safety info! I planned a drive for my husband to take a vehicle from FL to MN. He wanted to avoid big city traffic like Atlanta so I had to enter several waypoints to route him around big cities. I needed good info on road conditions, traffic (including truck routes) and weather (storms, icy roads, flooding) and general neighborhood safety for choosing hotel stops. Last time we drove to FL, there was heavy rain in eastern TN and the steep mountains and heavy semi traffic were dangerous so this trip I routed him through western TN. Hospital and law enforcement info is always reassuring to have available. I had to go to multiple other sources for these essential road trip planning resources. Please consider adding easy to use resources for this kind of essential safety information. As it is, Roadtrippers is pretty useless, I can accomplish the same thing just using Google Maps. Either way I still have to find essential safety information from other sources.
Response from Roadtrippers· May 13, 2025
Thank you so much for your thoughtful and detailed feedback. It really highlights some important needs for travelers, and we appreciate you taking the time to share your experience. You're absolutely right: safety is a top priority when planning a long trip, especially through unfamiliar areas or in changing weather. While Roadtrippers is designed to help discover interesting stops and plan scenic, memorable routes, we know that's just one piece of the puzzle. Information like traffic, weather conditions, safe detours, and nearby medical or law enforcement services is incredibly valuable, and we hear you loud and clear that it’s something you'd like to see integrated directly into the app. Your suggestions are being shared with our product team, and they’re exactly the kind of insights that help us shape future improvements. In the meantime, we’re sorry you had to turn to other tools to fill those gaps, and we truly hope we can evolve Roadtrippers to be a more complete and trusted resource for planners like you. Thanks again, and safe travels to you and your husband!
Timothy K A.
Posted
I SIGNED UP FOR ROAD TRIPPERS $60 ANNUAL PLAN. DID NOT USE IT ONCE. GOT A NOTICE FROM MY AMERICAN EXPRESS CARD THAT I WAS BEING CHARGED FOR ANOTHER YEAR. CALLED THAT DAY TO CANCEL AND WAS TOLD THEY CANNOT REVERSE THE CHARGE. THIS IS AN INCREDIBLY SHADY BUSINESS PRACTICE. MY WIFE RECENTLY HAD A STROKE AND I DID NOT SEE AN EMAIL THEY SENT ME. I DID SEE THE AMEX NOTICE VIA TEXT. I WOULD NOT USE THESE GUYS...VERY SHADY PRACTICE.
Response from Roadtrippers· Apr 25, 2025
Hi there - we're really sorry to hear about your experience, and especially about your wife's health. That sounds like a truly difficult time, and we understand how frustrating this situation must have been on top of everything else. We want to clarify that we don’t currently offer phone support, which is why you may not have reached someone who could assist directly. We handle all account and billing questions through email so we can securely access account info and provide proper support. If you haven’t already, please reach out to us at [email protected] — we’d really appreciate the chance to review your account details and see what we can do to make this right. We never want our members to feel unheard, and we definitely don’t intend for our billing process to feel unfair or unclear. Our goal is always to support your travels - not add stress to them. We hope to hear from you soon.
Keith S.
Posted
I won't be renewing my subscription, as on my recent trip to Las Vegas the navigation that Roadtrippers suggested took me right down the Las Vegas strip. Any who owns a sizeable RV knows this is NOT the route to take in this area. With a little bit of research on Google maps, I easily found an alternative route that was much safer and easier. It has come to my attention that Roadtrippers is merely for advertising businesses along a route. I purchased Roadtrippers because of my RV as it was advertised as a RV intelligent Ap. Not So. I'll bet the won't print this.
Response from Roadtrippers· Apr 4, 2025
We really appreciate your feedback and totally understand how frustrating that routing experience must have been. Navigating a big rig through the Las Vegas Strip? Definitely not the ideal RV route for many folks! We’d love to learn more about your experience and help you design future routes so that are not taken down roads that you're uncomfortable traveling. If you’re open to it, shoot us a message - we’d be happy to chat! Safe travels and happy roadtripping!
April Welch P.
Posted
Completely dissatisfied with this company. The app does not properly function or let you manipulate key factors for a road trip. I reached out to their customer service and they refuse to refund my subscription for the year even though I have expressed that the app does not do what it should - make a roadtrip easier! Complete disaster and poor customer service, don't waste your money.
Response from Roadtrippers· Mar 26, 2025
We’re really sorry to hear about your experience. Roadtrippers is designed to help make planning your journey easier, and we absolutely want it to work the way you expect. The app does allow for trip customization, and we’re always happy to walk you through any features you may be having any issue using. While our refund policy is in place to keep things fair for all users, we do want to ensure you’re getting the most out of your membership. If there are specific issues you’re running into, we’d love to help troubleshoot and make sure you’re able to use the app to its full potential. Please don’t hesitate to reach back out - our support team is available to help!
Natasha B.
Posted
We were 16 days late in cancelling our annual premium subscription plan and they wouldn’t refund us the $60 or even give us a prorated amount. Can’t believe they treat their customers like that. We will never use this app again.
Response from Roadtrippers· Mar 26, 2025
While our refund policy is in place to keep things fair for all users, we do want to ensure you’re getting the most out of your membership. If there are specific issues you’re running into, we’d love to help troubleshoot and make sure you’re able to use the app to its full potential. Please don’t hesitate to reach out to our support team for assistance with app use - they're available to help!
