RoReviews of ro.co

Don’t be foolish like me and think the $1000 dollar you drop up front is the cost of this. You also have to pay $150 a month for their weight loss program which so far has consisted of AI customer support. I’ve talked to a real person like twice. Their app is horrible to use and it’s difficult to find an area where you can ask a question. And when you finally do, you get an AI response. I don’t know why I am paying $150 dollars a month to talk to your Siri, I have received nothing other than my medication and instructions on how much to inject, so again, what is the point of the membership? The glp1 they have sent me is working, so I’m satisfied with that part, but the rest of this experience has been terrible. I will definitely not be coming back after my medication has finished.

The instructional video using a dummy pen was no use to me at all. I wasted most of the first two shots. When I reached out I did get a virtual appointment with a nurse who walked me through my 3rd & first successful shot. I needed more support

This company goes out of their way to conceal the true cost of their products. In advertising and in the sign up process, you are led to believe that you are getting a competitive price for your medication. At first, you might be surprised by the monthly membership fee required to do business with ro.co. It's not much, but it's still significant. Then the next month comes around- that membership that you didn't know you signed up for in the first place is now nearly 4X what you paid the first month! You were probably enticed by the discount and agreed to pay up front for multiple months of medication. Now- the medication and the membership, though they are inherently linked (you can't refill your medication without a membership), is billed as 2 totally separate products. You're probably very frustrated and a little embarrassed now. Ro.co offers you some "relief"- a discounted option to pay for multiple months of a useless membership, but since you're already 2 months in, that membership will be staggered off of your medication schedule. Since you already feel duped by ro.co, the thought of being locked into to many months of business with them is probably out of the question. So, you move to cancel your membership. This will remove your access to continue ordering your medication, so you will need to haggle with them for your refund on the medication that has not yet shipped. Not to be mistaken for a company that cares about keeping clients through good faith practices, your refund will be less the discounts given for your multi-month medication purchase. The craziest thing about this is that they could make a lot of money without treating their clients this way. I guess their calculations say that with enough advertising, angry, short term clients are more profitable than happy, long term ones. What a sham(e).

Thought everything came together the membership and the medication is separate pricing

I don’t like the delivery process. You should be able to schedule your delivery or pick-up your delivery at a pharmacy. My first order and the package sat outside all day for over 8 hours. What if someone came by and stole the package, then what?!!!

I ended up paying way more than what was advertised

I was charged a price I paid it only to find out that that was only the membership that I had to pay for the medicine separate. So that was a little misleading for me

U said pay 39 dollars an the rest next month