Excellent
447 reviews
ResparkedHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Rediscover the Joy of Creating 🎨At Resparked, we believe that everyone has a creative spark waiting to be reignited—and that’s where The Customizer Engraving Pen shines. Designed to make crafting effortless and fun, this tool brings creative activities within reach for anyone.
Resparked (resparked.com) has 447 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 402 reviews with 5 stars · Clear filters
TheSillydave
Posted
Great service in replacing
Response from Resparked· Mar 9, 2026
Hi there! Thanks so much for taking the time to share this. We're really glad we could help with the replacement. If you ever need anything else or have new projects in mind, we're always here to help. Happy creating! 😊
Carrie B.
Posted
Great Customer Service! I ordered 3 of the engravers as Christmas gifts. One of the products didn't turn on and wouldn't charge. I emailed Resparked support email and got a response almost instantly. They asked for a quick video of the issue to help troubleshoot if possible. Turns out it had to be replaced completely and they processed the replacement order and threw in an additional engraver attachment kit in good faith. The product should be arriving today. I was super impressed by the quick turn around of the product. They resolved my issue quickly AND were incredibly friendly and professional along the way. Would buy from Resparked again!
Response from Resparked· Mar 9, 2026
Hi Carrie! Thank you so much for sharing your experience — and for giving us the opportunity to make things right. It means a lot to hear that our support made the process smooth and friendly along the way. That’s exactly the experience we always aim to provide. Thanks again for your trust and support, we would be thrilled to have you back anytime! 💖
Chrissie B.
Posted
Great tool for small jobs. Excellent customer aervice
Response from Resparked· Mar 9, 2026
Hi Chrissie! We're really glad to hear the tool has been helpful for your projects and that you had a great experience with our support team. We can’t wait to see what you create with it next. Happy engraving! 🚀
Duane C.
Posted
I had a Warranty claim and they handled it quickly and with a speedy resolution. Less than 5 days from start to product in hand and they added extra product for the inconvenience. Truly amazing!
Response from Resparked· Feb 12, 2026
That kind of turnaround matters — especially when you’re eager to get back to creating 💛 We’re so glad everything moved quickly and that the little extra helped make up for the hiccup. Thank you for sharing your experience with us.
robert L.
Posted
My involvement with this company with a problem I had was without a doubt the best customer service I have received in a very long time!
Response from Resparked· Feb 12, 2026
Reading this truly means a lot to us 💛 When something goes wrong, the way it’s handled makes all the difference — and we’re so glad you felt genuinely supported. Thank you for taking the time to share that.
Tom
Posted
Enjoyed using the engraver, but unfortunately it stopped working after a month. Resparked replaced it under warranty (included a small gift also).
Response from Resparked· Feb 12, 2026
We’re really glad you were enjoying it — and we’re sorry it stopped working so soon 💛 Making sure you’re covered under warranty and adding a little extra is our way of taking care of you. Thanks for giving us the chance to make it right.
Tracy W.
Posted
I purchased an Engraver from Resparked for my husband for Christmas. The Engraver stopped working. I contacted Resparked and explained the issue. My husband really liked the Engraver, therefore I requested an exchange. Resparked immediately contacted me back. They asked me to send a short video of the problem with the product. I followed their request. Resparked contacted me after they reviewed my video and contacted me that they would exchange the Engraver. Not only did Resparked replace the Engraver they offered to upgrade the Engraver that came with 30 bits and additional stencils at no additional cost to us. Of course, we were more than happy to accept their upgraded exchange. Resparked immediately sent out the upgraded engraver. We received the upgraded Engraver within days. It works great! I am very impressed with the high-level of courtesy and customer service that we received from Resparked. Thank you, Resparked!
Response from Resparked· Feb 12, 2026
Thank you for writing such a thoughtful review — truly 💛 It means so much to us that you took the time to share the full story, especially after the initial hiccup. We’re so happy it all worked out and that your husband is enjoying the Special Edition kit.
Lothar B.
Posted
They fully back up their product. They responded immediately and took care of my problem. I would buy from them again!
Response from Resparked· Feb 12, 2026
That really means a lot to us 💛 Showing up quickly and standing behind what we make isn’t a strategy — it’s a commitment. We’d be honored to create with you again anytime.
