HOLIDAY INN HOTELReviews of resortvacationstogo.com

Stayed at the Holiday in in west Chester, Ohio on muhlhauser road and also had our wedding there. It was a disaster. They didn’t give us the bridal suite as they promised and when we arrived that morning to decorate for the wedding we couldn’t due to the previous party had left all of their things there. Wedding was completely ruined. And their staff was absolutely no help.

I stayed at the holiday inn express in Oldbury West Midlands. Although parking was free for guests I got a parking ticket, which the hotel got cancelled, supposedly, as although I had an email saying the ticket was cancelled. Then the parking ticket was passed to solicitors who demanded payment. I contacted the hotel and they said they had contacted and was sorting this out. I now have a county court judgement against me for a debt I do not owe. I have sent proof to the solicitor and the company who took me to court, but get no response. Do not stay at this hotel unless you want no end of aggravation and debt you don’t owe.

I used the Holiday Inn Gatwick to charge my electric vehicle after landing at Gatwick in the evening. It was dark and I had no charge, literally 2 miles so found the chargers at the Holiday Inn and was relieved, to be honest. But a few days later I received a parking charge from ParkingEye (based in Chorley, CEO is Philip Boynes) charging me £100 because I didn't purchase a parking ticket. I have never experienced this before. They say there were notices but it was dark and I was alone so I didn't get out of the car only to plug in and start the charge. Please all be careful and don't use any chargers that are in hotel carparks as not only will you be charged for charging your car you will be charged for parking!!! Strange, I have never heard of anyone having to pay parking charges to put petrol into their car!

THE IHG group do not care about its customers. I recently booked a 3 day stop at the Windsor Holiday Inn to allow me to support an English Schools event. (I live in Leeds a 400 mile round trip) I am retired and my support is voluntary. However, I could not attend due to undertaking a biopsy for prostate Cancer (I now await the results). The hotel would not refund saying they understood my problem - How can they understand what I am going through. Even after asking for proof of my Hospital appointment. The promises to call me back were not received . I have spoken to 6 different people who just want to pass you from pillar to post. Heartless / faceless.

Stayed at the Holiday Inn hotel, Doncaster. Being a coeliac and therefore requiring an absolute gluten-free diet which the hotel had assured me was available when booking, it was disappointing to find that a gluten-free menu seem to be hard for the staff to find. The gluten-free menu was only 2/3 of the size of the normal menu And I asked the server to check that the chips supplied with the steak and other meals were cooked in a fryer that was only used to cook chips or other gluten-free products so as not to be contaminated with gluten. The answer that came back from the kitchen was somewhat shocking Confirming that the fryer was used for everything and was therefore contaminated. If I had not made this enquiry I would’ve simply ordered the meal expecting it to be gluten-free as stated and would then have suffered pain and discomfort for the next five or six days. I would suggest that anyone with any form of allergy seriously consider whether they stay with this hotel chain as the standards in the kitchen. Do not match those advertised by the hotel group. Toast at breakfast could be supplied by the provision of gluten-free bread, but unfortunately could not be toasted in anything other than the standard rotating toaster which was smothered in breadcrumbs. Therefore gluten-free toast was off the menu. The staff seemed not to know or care about this. So pretty disappointing. It does leave you wondering what else this hotel chain may advertise, but then would be unable to facilitate .

I bought a voucher on Groupon for an Afternoon Tea at the Holiday Inn Manchester City Centre. We arrived on time and expected to receive our food fairly quickly but the service was very slow. We were given our sandwiches etc and then had a long wait until they brought the cakes. I asked about the Prosecco which was part of the deal and was told they do not do that now! The nicest part of the whole thing was the chips. My friend is a Pescetarian and she got a lot less than me. We both agree that it was the worst Afternoon Tea we have ever had in Manchester. The cakes were a joke, 3 thin pieces of Meringue with a little bit of something over it. Two very small scones and a piece of plain cake with a strawberry on top. Last year we went to the Midland Hotel twice, Slug & Lettucr twice, Piccadilly Hotel twice and Revolution twice all on deals. They were all far superior to the basic crap Afternoon Tea we got in the Holiday Inn. We would definitely not recommend going to Holiday Inn, its absolutely dire! I have only given it one star because I couldn't give a review with no star.

I am specifically speaking the Holiday Inn on Bath Road Heathrow London. Called Holiday Inn Express from Aberdeen Scotland airport before heading to London for a 15 hour layover to ensure a room for a shower and rest. Was given the address to bath road. Cost 40.00 for the taxi to get there. Cold. Tired. See its a regular Holiday Inn. Went to desk. Naturally no reservation since it was not an express. Front desk help was USELESS. They should ALL be fired. Told me use the courtesy phone for a taxi. Phone was falling apart and couldn't hear poor English speaking person on phone. All I got was a NO taxi available for 4 hours. So called back the express asking to book us at the Holiday Inn since we only had 7 hours until we needed to be back at airport. They wanted another 60.00. So we sat 5 hours on both our phones trying to find a ride in a country we have never been in with NO help from front desk. It cost us another 45.00 for an Uber to get to the express. They were nice enough but no food ANYWHERE. I walked barefoot next door and spent 50.00 on food I didn't even know names for. Not one person could order me a pizza since apparently entire city of London has zero rides nor food. We are elderly. Highly dissatisfied. Yes we are loyal members.

Holiday Inn Brighton The issue that I have experienced was: hope this email finds you well. I am writing to express my deep dissatisfaction with the service my family and I received during our recent visit to your hotel. As Diamond Elite members, we had high expectations for our stay, but unfortunately, those expectations were not met. Upon arrival, we approached the front desk to inquire about an early check-in. However, we were met with a lack of attention and professionalism from the Easter European staff member on duty. When I tried to highlight the benefits of being a Diamond Elite member, I was met with a rude and dismissive response. This left us feeling disheartened and undervalued. "The guest in that room is also a diamond Member" Furthermore, when we returned to the hotel after a two-hour wait around 14:30, we were informed that our room was not ready. This was already past the standard check-in time, which led to further frustration. Another front desk staff member, who was only five minutes away from the official check-in time of 15:00, informed us that the room was still not prepared. I couldn't help but feel confused and disappointed by the lack of efficiency and organization. Despite the growing queue of guests waiting to check in, no effort was made to address our long wait or acknowledge our tiredness after a long journey. The duty manager seemed equally unaware of our situation and was unhelpful in facilitating our check-in process. This lack of empathy and assistance only added to our frustration. Ultimately, we made the decision to walk away and cancel our stay for the night. The inconvenience caused to my family and me was significant, and it is disheartening to witness such incompetence and a lack of understanding about the hospitality industry. We felt let down and believe that this experience falls far short of the standards expected from a hotel within the IHG portfolio. I sincerely hope that this incident is addressed promptly and that measures are taken to ensure that such situations do not arise in the future. As a loyal customer, I had expected a much higher level of service, especially as a Diamond Elite member. Regrettably, this experience has left us with no desire to return to your hotel in Brighton or recommend it to others.