Repair SurgeReviews of repairsurge.com

Response from Repair Surge· Jul 24, 2026

Hello, thank you for this feedback. If you're not seeing the procedures you need, please give us the chance to assist you properly. In many cases it's just a matter of locating them. If we truly don't have them, then we'll provide a solution (including a full refund if needed). One way or the other, we'll take care of it! Please contact us at [email protected] so we can help you. Thank you and we hope to hear from you soon!

Response from Repair Surge· Jul 23, 2026

Hello, thank you for this message. Our support team would love to help you with this issue. You can reach us at [email protected] or click "Contact Us" at the top of our website. We'll investigate and provide a solution. In many cases, it's just a matter of locating the information. In rare cases, the information we have for a specific model can be lacking. When that happens, we take responsibility and make it right for the customer! That includes a full refund if needed. We would love the opportunity to provide you with proper support. Please reach out at your earliest convenience! Thank you, and we hope to hear from you soon.

Response from Repair Surge· Jul 10, 2026

Hello, thank you for this message. If you haven't done so already, please contact us at [email protected]. We'll investigate the issue and provide a solution, including a full refund if needed. That's what our support team is here for! It sounds like you weren't seeing the information you expected for your vehicle. In many cases, it's just a matter of locating the information. In rare cases, the information we have for a specific vehicle can be lacking. When that happens, we take full responsibility and make it right for the customer. For clarification, we never offer an incentive (a free manual or any other kind of incentive) in exchange for a 5-star review. That is categorically false. We do ask customers to leave a review (as many businesses do), and all reviews are welcome. We never treat a customer differently based on how they review us. We hope you'll reach out to us soon so we can look into your issue and get it taken care of! Please reach out at your earliest convenience. Thank you, and we hope to hear from you soon.

Response from Repair Surge· Jun 26, 2026

Hello, thank you for this feedback. Have you contacted us? You can reach us at [email protected] or use the "Contact Us" link at the top of our website. If you're not seeing the repair procedures you need, that's exactly the kind of thing we're here to assist with. We'll either locate them for you, or if we truly don't have them we'll provide a solution (including a full refund if needed). Please contact us at your earliest convenience so we can assist you properly! Thank you.

Response from Repair Surge· Jun 21, 2026

Hello, thank you for this message. Our support team is here to help with issues like this. Please contact us at [email protected], or click the "Contact Us" button. It's right at the top of our website, just for situations like this. We'll definitely get your access sorted out! Thank you, and we hope to hear from you soon.

Response from Repair Surge· Jun 21, 2026

Thank you for bringing this issue to our attention. Please contact us at [email protected] so we can look into this. In some cases, it's just an issue of locating the information. In rare cases, the information we have for a specific model can be lacking. Our coverage for most models is very good, but in rare cases there can be issues. When that happens, we take responsibility and make it right for the customer. That includes a full refund if needed. If you haven't done so already, please contact us at [email protected]. We'll investigate the issue and get it resolved for you! Thank you.

Response from Repair Surge· Apr 6, 2026

Hello, thank you for this feedback. Looking in our support system, we do see that you sent us a support request, right before leaving this review. It's unfortunate that we didn't get the opportunity to respond and resolve the issue for you. But regardless, we're actively investigating the issue and we'll respond shortly! It sounds like we didn't have sufficient information for your vehicle model. While this is rare, it can happen sometimes when covering over 10,000 vehicles. In those cases we take responsibility and make it right for the customer. This includes a full refund if needed. Please be on the lookout for our response, and we'll get this resolved for you! Thank you.

Response from Repair Surge· Apr 6, 2026

Hola, gracias por tu mensaje. Hemos podido localizar tu ticket de soporte. Tienes toda la razón: el ticket se cerró accidentalmente sin resolverse. Lamentamos mucho el malentendido. Tu reembolso ya se ha procesado. Por favor, ten en cuenta que puede tardar entre 5 y 10 días hábiles en aparecer en tu estado de cuenta. Si necesitas algo más, no dudes en contactarnos y haremos todo lo posible por ayudarte. Gracias. Translation: Hello, thank you for this message. We were able to locate your support ticket. You are absolutely right - the ticket was accidentally closed without a resolution. We're truly sorry for the misunderstanding. Your refund has been processed as of now. Please allow 5-10 business days for the refund to appear on your statement. If there's any further assistance we can provide, don't hesitate to reach out and we'll do our best to help! Thank you.