Rent-A-CenterReviews of rentacenter.com

I called the Sherman store and explained that I had an unexpected expense due to fixing leaking pipes. I was told that they would have to talk to the Dm. Never got any response and was never told that I would have to pay $200 to bring my account current. Been with RAC a long time and presently have every. Item under $300 willing to pay for the week plus the $15 late fee.

Technically I'm a past customer and ex-employee(delivery specialist) of this company so I can confidently say this place is the worst as I've had a very eye-opening perspective of both sides of the coin. This company takes advantage of low income families by constantly calling, emailing, and texting to pressure them to make payments(sometimes on the day its due) or to always be "on rent" by pretty much begging for more and more sales, even after customers have paid off previous merchandise. If your late they have credit runs where they will have the delivery specialist show up at your home to harass you about payment. Sometimes with letters falsely advertising that you'll be charged with class A felonies if you dont pay or return the merchandise. They smile in their customers and co-workers faces, then talk badly behind their backs. Sara(credit manager)/Karen(store manager) mostly. Especially if customers are late to make their payment or become problem accounts. Behind closed doors they call customers welfare bums, c*nts, and a number of other names or the Schoharie/Cobleskill region as a whole will be labeled as "entitled" by the outsiders that work there. All they care about is the numbers for their corporate sleazebag masters, DM(Jeff) and RM(Ray). So much so, that they will doctor the numbers using shady business practices like adding items to their personal accounts to make it look like it's not a zero sales day then return it at a later date. Sometimes they will hold off on returning items in the system at their DM Jeff's request/ customers expense as another way to bump the numbers. Even if it means the customers have to pay their ridiculous interest/late fees. I paid off the merchandise I had rented on my EPO date asap to avoid all of this. I quit the company because I have a soul unlike my previous co-workers who lost touch with their humanity in the name of pizza parties and bullsh*t paychecks where overtime is non-existent. Your better off going to Scholet Furniture, Home's Goods Store, Mattress, Mattress or Facebook Marketplace for your furniture and appliance needs. All you'll get at this store is brand new appliances that constantly break and need service, pissy mattresses sprayed with Febreze, and used dog hair covered and c*m stained couches/recliners. Not to mention the grief you'll get from choosing to pay rent rather than rentacenter.

So I get to have my first week for $10 right and I choose to pay bi-weekly which would be $60 even every two weeks it's funny how the first week okay $10 but the whole week that I pay $10 for it's going to take them to deliver it to me I shouldn't have to pay a damn dime unless it's in my home and I'm using it that's not a deal and also I'm starting bi-weekly payments a week after the first $10 week I get no I should pay next week half of what bi-weekly should be and then after that start my bi-weekly but I shouldn't have to pay anything until it's in my home and I'm using it I shouldn't have to pay for the time it takes to deliver it to me that's not a deal

We’ve been a customer for about 20 years. Up until recently they have had all our business when we needed something new for our house. Would’ve never dreamt of going to another rent to own store A few years back we got a living room bundle, sectional, end tables, tv and fireplace tv stand. Our sectional started to unravel and I called to see if someone could come out to repair it, they apologized and said they would have their repair guy call me, once he finally did it was one excuse after another as to why he couldn’t get to me. I was aggravated and let it go and kept an eye on where it was unraveling at. Several months go by and now I have a huge hole in this sectional that I find out was recalled. I call again. The repair guy canceled on me the day he was suppose to show up, requested pictures which I sent and he said he’d order a whole new cover for it. Great! He tells me it will take 7-10 days to come in. Finally after about 4 weeks of waiting I just give up and tell my rentacenter to come pick everything up. I hated to do it because I had round about 700 bucks or so left on it, but at that point I am way too aggravated to even wait any more. I got about half of a forced apology. Didn’t even try to replace the furniture for us. At one point I withheld payment on the furniture and told them I was doing so until it was fixed, felt bad and ended up paying the 2 weeks I was holding, because their repair guy is incompetent. In the process our washer combo that we had just paid off the week prior went out and it was cheaper to get a new set vs fixing what we had and of course because it had been paid off they offered no assistance whatsoever Never again will I use them for anything, I’d rather do without However AARONS has stepped up to help and have had a wonderful experience with them

Hello, I went to the store located at 6831 Taft St. Hollywood. Florida 33024. (954)983-3900, to try to rent some furniture for my new house. A lady named Leonida was very rude and disrespectful towards me, other customers and an employee that was present at the time. This lady treated her co-worker like garbage in front of a group of customers that were in the store, including me. I tried to approach her, because I applied for online credit, and she told me in a very rude way to wait because she was busy, while she was cursing to her co-worker in front of all the customers. I kept waiting and she sat on one of the chairs and started eating. Finally, I left, and I decided to go to a different store (not Renta center) just because this lady horrible customer service. Hopefully in the future Headquarters will hire a better person in this location.

I got a washer and dryer set in Knoxville TN and I agreed to make monthly payments well they continue trying to charge my card weekly after numerous texts and calls telling them I agreed in writing for monthly payments I made a payment of over $300 3 weeks ago and now they are saying they will pursue legal action and that I’m stealing the items, because I’m supposedly past due when I am supposed to be monthly and I made a full payment less than a month ago how am I past due? I don’t believe you can just have people arrested for falling behind on payments and I don’t believe it’s legal to even threaten such. I’ve never been in legal trouble and this company threatens all that I’ve worked for over a payment that should not be counted as past due for a washer and dryer. If they want it that bad come and take it. I would love to have someone above this store manager Kathy contact me please!

I would like someone to contact me about the store manager Jeff of hanover pa location who contacted my employer asking an employee about verifying my job and was very unprofessional and rude to that employee.

Highly-priced items are 25% more than actual prices around and then double or even triple for one item. 90 days same as cash is a lie hidden fee. Delivery always fails, they always seem to damage items upon delivery The 1800 number is no help nor speaking to the DM or RM. I have lost $3,500 in false promises discounts the manager for got to add to my agreements. I spent over $600 to have my lawyer draft a letter this was not taken serious.