RejuvenationReviews of rejuvenation.com

Ordered a 9x9 planter and received the wrong size - twice. Now I have to wait for them to open a case to inspect the new one before they send it, but Id rather just have a refund (now I've waited a month for a silly pot when I could've just purchased a different one) Customer service seems okay so far but when I asked if I could keep the smaller pot and pay the difference I was told I couldn't which seems kind of pointless and wasteful - and if I did keep it they'd block my account or something. Overall weird & disorganized experience. I should've been given a full refund or at least been allowed to get a partial refund to keep the smaller pot.

As a lighting designer and distributor, I cannot express my level of disappointment with this company. I ordered a fixture four times to only see the issue continue to happen: 1. I ordered a fixture with 3000K and received email confirmation with the correct item #. 2. A few hours later...their system changed it "automatically" to 2700K. I called and asked for it to be fixed - they told me it could not be. They'd have to cancel it and I'd have to reorder again. They assumed I ordered it incorrectly (even after proving this with my email confirmation). 3. So, around we went again. And the order was again, incorrect the second time. 4. Next, we tried sending me a quote to order this over the phone. We tried a MANUAL order with one of their employees and AGAIN the order was wrong after it went through their system. To which, I called again, and they cannot make the change, have to cancel. 5. By this time...I've lost 4-5 weeks, having to call every week and spend numerous hours trying to tell Rejuvenation staff how to do their job and actually fix this. 6. I finally gave up on the LED version and decided to just order a different fixture...incandescent, and just move on. 7. Well...the same thing happened again. The item number changed after it went through their system and now it's showing an item number, that does not match what I ordered. WHO KNOWS what I will be getting. And for the high price of each fixture, this is embarrassing. 8. I called to ask a customer service person at the business to business trade...well, they just told me there's nothing they can do. And nothing they can do to expedite my order given this issue was not mine to begin with, and I'm having to wait a STANDARD lead time of 3+ weeks before I can get my fixtures. All that being said and being a trade member and distributor, which really means NOTHING. Thanks Rejuvenation. Very upsetting and disappointing that we will have to pay MORE money for a contractor to come back and install these because of your incompetence and lack of care for customers.

Beware Rejuvenation Hardware does not have a price guarantee. The tree large planter boxes I purchased online for $499 March 7th were delivered on March 18th. They had gone on sale for $409 prior to delivery. When I called for a price adjustment, the customer service rep said, "we don't do that." I could return them except that White Glove shipping took away the packaging. Returns must be in their original packaging and customer pays all shipping costs, which was $250 for delivery.

I work for a lighting showroom that has a trade account with this company. The most unorganized company I have ever had the displeasure of working with. We have been trying to get a replacement pendant that of course was missing parts which I was told they would have to send another pendant since they don't have parts. Well two pendants later I still don't have a pendant with all the parts. I for one will never recommend or order anything from them in the future.

Wow. Just a horrible experience. Ordered a bathroom vanity. After 6 weeks of silence I inquired into its whereabouts. CS was clueless about where all three parts (base, top, sink) were located, but they were delaying delivery until all three were ready for shipment together. After another two weeks of calls (we’re at 8 weeks now) I demanded they deliver the base so our contractor could make progress. After another two weeks (ten weeks now) I demanded they send me a replacement for the (apparently) lost marble top. A week later one shows up, broken in two in an otherwise unblemished wooden crate. That tells me they boxed up a broken top. If I could give negative stars I would. I will not stop comparing until I get refunded, even after it eventually shows up.

Ordered an outdoor table and chairs that cost in excess of $2000. Never received fourth chair. Called many times. Spoke to several agents who promised delivery of the fourth chair. After many months and time on the phone, was told today it was out of stock. They have chairs in their retail stores but refuse to ship them. So now I have three chairs and a table that I will never use and am out $2000. Truly an absolute waste.

As a designer with a trade account, have ordered from this group of companies (West Elm, Pottery Barn, etc) many times. I assumed Rejuvenation would have the same solid customer service. THEY DO NOT. These are my experiences with my three orders from Rejuvenation: (1) I tried to return a rug and had to email them 5 times and then call before getting a response for a straightforward return. (2) I ordered a lamp that came cracked in half. Despite offering to send pictures of the damage, I was still responsible for packaging up the bulky item and sending it back to receive my refund even though they had no replacements in stock, were offering me nothing in return, and said they were just going to "throw it away" once received. (3) I ordered a pendant lamp for a design project. They sent the fitter but, after clearly stating on checkout that the shade would be sent in 2-5 weeks, I got an email from them a month later that the shade was delayed at least 2 months (with no compensation or returns offered), compromising the entire design project. Honestly, these products are no better than West Elm, etc. but cost WAY more and the headache you have to go through to make any returns make this a company I'll no longer purchase from for forthcoming projects.

Hands down the worst customer service/support ever. Multiple calls, different answers, no accountability.