Regions BankReviews of regions.com

I am business customer. From the word "GO" Regions has been a joke. On the very first day I should have run away. They could not get my debit card to print, not once, not twice, not at all. Finally I went to another branch after coming in twice to get my card. It was printed immediately. Then, with my new account, I started to get little holds on my card. I was told there was nothing they could do, as it had not posted. Meanwhile, I could not use those funds because the card had been held. Let me back up- their way of verifying someone is totally absurd. There is no reason to ask more questions than Amex or Discovery to verify who you are. None at all. I called today, and once again, I have a hold on my account for almost five hundred dollars- again, not able to use my funds. After, I went through all the verifications, I was told I had to go to an actual branch. You are right, I will be- to close this worthless account!

Too bad I can't give it a ZERO. regions Bank does not support Cash App, business accounts show "Send money via Zelle" tab - but they can't send money thru Zelle. Was told I could transfer money between business accounts- guess what you CAN'T DO IT! Tried to use BILL PAY - OH- sorry that DOES NOT WORK unless you have a static IP address and do not use VPN for security! Why is that I asked- it is because Regions does not think that VPN is an adequate security tool, yet they used double verification (password and text message), so why DO THEY NEED A STATIC IP ADDRESS. Every call I make, I get a different answer! It took 2 hours to set up my accounts- and they PAY 0% Interest on checking accounts- and have a 7 DAY HOLD on DEPOSITS. The branch people were nice, but they never divulged the bank short-comings

My partner and I have been banking with Regions collectively for the past 10 years. It was great in the beginning after my partner convinced me to join, but has just gotten worse as the years have gone on. When I first signed up, I was told I had overdraft protection and a lot of different perks. A few months ago, I started seeing $36 dollar charges and my account going negative. I also kept seeing $4 charges for an “imaging” fee. I was told this was because I wasn’t paperless but when I signed up I said I wanted to be paperless and hadn’t received the charge before. I was told I never signed up and to go online and get paperless. Then there was a freezing of my savings and checking account because I transferred money to my checking account. I’ve had my card decline, and embarrass me while out to dinner, just to look at my account and see that there’s more than enough money to cover the meal and getting no clear answer on why it is happening. My last straw was a few days ago, they charged me over $108 worth of the $36 dollar charge in one day after allowing my account to go negative, sending me an email letting me know on the same day I had a grace period, and the money hit my account at midnight and they still charged me three times. I contacted them, and to sum up the convo, they are COMPLETELY uninterested in keeping you as a customer. They genuinely do not care, at least the representative made sure that I knew that she didn’t care. I’ve worked as a customer service rep and I’d never treat a customer the way I was treated because I want my clients to stick with me so I can establish trust and upsell when possible because of the trust established. This has been my interaction with this bank the last three years, which is really sad because they used to have such a home feel to them and really made you feel like they cared. We were planning to look into getting a loan through them for our first home because we had banked with them for so long as a couple. Ofc it’s a bank, but it feels like Bank of America which is the bank I left to join Regions. Very, very disappointed and my partner has already switched banks, and by January I will be following in his footsteps as well.

I'm very unhappy with Regions due to fee policies. Due to a garnishment that was issued by mistake, and removed within 30 days, Regions charged me $100 as a "legal fee." This does not have the customer's best interest in mind. I feel like Regions just stole $100 from me. It makes me lose my trust for them. So, I'm actively looking for another bank now. All attempts to resolve this through talking with representatives just resorted in a "company policy" speech from Regions.

This bank should be out of business! They are illegally stealing money from accounts of customers. A greedy dishonest bank. They cannot be trusted. If you have accounts with them you are supporting a bank that is stealing from us. This must be stopped!

Terrible customer service. My local branches are seriously understaffed, with unqualified people. There are no "loan officers" that are staffed at banks in my area. The branch manager told me, "If you want to talk to someone about a mortgage loan, you will need to go out of town". I found a better bank with a higher yield for savings and money market. And, they have loan officers staffed and prepared to make loans. Easy decision.

Bien desagradable las gestiones con este banco. Pesimo servio al cliente y servicio bancario. No se lo recomiendo a nadie.

We were on fumes coming home and pulled into last gas station for twenty two miles. we had waited a gas was 22 cents less a gallon. We had money in account, but bank declined card despite the fact funds were in account, and overdraft protection in place. We ran card three times, but declined all three times. We got text message five minutes later down the road, card was declined to protect back because they flagged it, despite having used gas station numerous times and only 35 miles from house. When I called and asked for supervisor I was told bank will flag sometimes to protect card holder. There was no reason to flag this card and it caused great hardship for us running out of gas on a school night and what a celebration turned onto a horrible night. Bank accepted no responsibility at all, we lost hours of time and used one of our AAA calls. This should not have happened. In addition always lines, bank is always understaffed. Teller told us a hiring freeze is in place. ATM has been broken seven times this year alone.