Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Mary B.
Posted
He was professional. He was kind. And we had a lovely conversation. I am feeling grateful!
Response from Refills· Aug 8, 2026
Thank you for your kind words. We're delighted to hear that you had such a positive experience and enjoyed your conversation with our representative. Providing professional and friendly service is our priority, and we're grateful for your feedback.
Carol
Posted
Rep was very helpful and thorough!
Response from Refills· Aug 8, 2026
Thank you for your kind feedback. We're delighted to hear that our representative was helpful and thorough in assisting you. We truly appreciate your support and look forward to serving you again!
Katie K.
Posted
Everything happened in a timely fashion. People were pleasant and answered my questions. I am happy to have found refills. Katie Koh
Response from Refills· Aug 8, 2026
Thank you, Katie, for your kind feedback. We're thrilled to hear that everything was handled promptly and that our team was able to answer your questions. We appreciate your support and are delighted to have you as part of the Refills family!
Angela
Posted
The lady helped me with my questions and never made me feel dumb for asking so many little things. Great customer service!!
Response from Refills· Aug 8, 2026
Thank you for your wonderful feedback. We're delighted to hear that our team member was able to answer all your questions and make you feel comfortable throughout the process. We truly appreciate your kind words and support!
Andrew
Posted
I got a live customer service agent, Marcus, and he was able to answer my question and make me feel much better about my day.
Response from Refills· Aug 8, 2026
We're delighted to hear that Marcus was able to answer your questions and provide such a positive experience. We'll be sure to share your feedback with him. Thank you for choosing us!
Dru M.
Posted
Jordan was very polite and efficient. She immediately understood my concerns and quickly solved my issue. Also the wait time was very short. Thanks, Jordan!
Response from Refills· Aug 7, 2026
Thank you for taking the time to share your experience. We're pleased that Jordan understood your concerns and provided a prompt resolution, and that you experienced a short wait time. We appreciate your feedback!
Michael G.
Posted
Fast, reliable, and honest, took care of my needs. Job well done.
Response from Refills· Aug 6, 2026
Thank you for your wonderful feedback! We're delighted to hear that you found our service fast, reliable, and honest. Providing excellent customer service and taking care of our customers' needs is always our priority. We truly appreciate your support and look forward to assisting you again in the future.
Heather Bottorff Harmon and M.
Posted
Great customer service
Response from Refills· Aug 6, 2026
Thank you for your fantastic review! We’re delighted to hear that you received great customer service. Your feedback means a lot to us and motivates our team to continue delivering the best possible experience. We appreciate your support and look forward to assisting you again in the future.
