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1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
nancy
Posted
The representative Lucy - was informative and polite.
Response from Refills· Oct 16, 2026
Thank you for your feedback! We’re happy to hear that Lucy was polite, informative, and helpful. We’ll be sure to pass your kind words along to her. We appreciate you choosing Refills!
Mischa H.
Posted
They answered the phone, and I spoke with a real human I know that is a low bar. I was first in the que and was on hold for less then a minute. My question was answered quickly and the man I spoke with was friendly and courteous.
Response from Refills· Oct 16, 2026
Thank you for sharing your experience! We’re glad you were able to speak with a real person quickly and get your question answered without a long wait. It’s great to hear that our representative was friendly and courteous. We know how much it means to have someone ready to help when you need it, and we appreciate you taking the time to leave a review!
Emily
Posted
Hope Brown was such a HUGE help today. I have been arguing with support via messages for an entire week. I make one phone call, thankfully Hope Brown answered and she was fantastic. Very professional!! Support online was HORRIBLE!
Response from Refills· Oct 16, 2026
We’re so glad Hope was able to turn your experience around and get you the help you needed. We understand how frustrating it must have been to spend a week trying to resolve the issue, so it’s great to hear that Hope took the time to assist you professionally and make things easier. We’ll be sure to share your kind words with her, and we appreciate your honest feedback about your online support experience. Thank you for giving us the opportunity to help!
Maurice D.
Posted
Extremely informative,very smooth conversation,flowed like water.She was excellent.💪🇺🇸
Response from Refills· Oct 15, 2026
Thank you for such a lovely review! We’re so happy to hear that the conversation was smooth, informative, and easy to follow. It’s wonderful to know she made such a great impression. We’ll be sure to share your kind words with her!
Traci T.
Posted
Good visit and reminders of what to do
Response from Refills· Oct 15, 2026
Thank you for sharing your feedback! We’re glad you had a good experience and found the reminders helpful. We want you to feel informed and supported throughout your journey. Thanks for choosing Refills!
Tamara M.
Posted
Everything was smooth and very professional to solve a problem with my account
Response from Refills· Oct 15, 2026
We’re glad our team was able to resolve your account issue smoothly and professionally. We know how important it is to get things sorted without unnecessary stress, and we’re happy we could help. Thanks for choosing Refills!
Cell
Posted
Noah was super helpful with answering my question regarding my latest refill. Service was quick—much quicker than using the portal’s chat function. I appreciated that Noah checked in several times to make sure that we were on the same page and that my issue had been resolved. 10/10 would use phone support again if I had another pressing concern.
Response from Refills· Oct 14, 2026
Thank you for sharing this! We’re so glad Noah was able to help with your refill quickly and make sure everything was resolved. It’s great to hear that he took the time to check in with you and ensure you were on the same page. We’ll be sure to pass your kind words along to Noah. We really appreciate your feedback and are happy to know you had such a positive experience with our phone support!
Evettra F.
Posted
Excellent customer service from Jordan
Response from Refills· Oct 14, 2026
Thank you for the lovely feedback! We’re so glad Jordan provided you with excellent service. We’ll be sure to share your kind words with her. We really appreciate you choosing Refills!
