Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Joel
Posted
I asked questions and got answers and my order sorted out.
Response from Refills· Aug 20, 2026
Thank you for your review! We're pleased to hear that your questions were answered and your order was resolved quickly. We appreciate your feedback and are glad we could assist you.
Beth
Posted
She was very patient and kind. Supported me thru the entire process. Excellent customer service.
Response from Refills· Aug 20, 2026
Thank you for your kind feedback! We're delighted to hear that you felt supported throughout the entire process. Providing patient, friendly, and exceptional customer service is what we strive for, and we truly appreciate your recommendation.
Stephanie L.
Posted
Originally attempted to try to contact customer service through the web/app and got no response. After attempting twice, I contacted Deshnee via email and she immediately responded and contacted Hope to help. My issue was quickly resolved! If you're having issues with customer service, I'd recommend emailing Deshnee instead.
Response from Refills· Aug 20, 2026
Thank you for sharing your experience. We sincerely apologize for the difficulty you encountered when trying to reach support initially. We're pleased to hear that Deshnee and Hope were able to respond quickly and resolve your issue. Your feedback is invaluable as we continue working to improve our customer service experience. Thank you for your trust and support!
Crystal G.
Posted
Great experience my representative was very helpful. Was able to help me with my issue and I really appreciate that will refer my friends.
Response from Refills· Aug 20, 2026
Thank you for your kind review! We're delighted to hear you had a great experience and that our representative was able to assist you effectively. We truly appreciate your support and your willingness to recommend us to your friends. We look forward to serving you again!
Michael B.
Posted
Refills.com quickly corrected a mistake and are sending out a replacement order.
Response from Refills· Aug 20, 2026
Thank you for your review! We're glad we were able to quickly resolve the issue and arrange a replacement order for you. We appreciate your patience and the opportunity to make things right. Thank you for choosing Refills.com!
Gwen
Posted
I’ve been refills customer for almost a year now and the experience has been pretty good so far thankfully. There’s only been two instances where I had issues with a cloudy vial and tech issues with the portal. Both times I was provided assistance within 3 business days and ensured my medication was replaced or shipped out. You do have to be persistent about getting support involved but they’ve been responsive. Alex picked up my call for phone support and handled everything to ensure my order wasn’t sitting. It was approved and sent to pharmacy while we were on the line. Zach has been responsive in my Reddit chats to help escalate my issues as well.
Response from Refills· Aug 19, 2026
Thank you for sharing your experience and for being a valued Refills customer for nearly a year! We're delighted to hear that your overall experience has been positive and that, when issues arose, our team was able to assist you and ensure your medication was replaced or shipped promptly. We appreciate your honest feedback regarding the cloudy vial and portal issues, and we're glad our support team was able to resolve both situations within a few business days. It's especially wonderful to hear that Alex provided exceptional phone support, staying on the line to ensure your order was approved and sent to the pharmacy without delay. We're also grateful for your recognition of Zach's responsiveness and efforts to escalate and address your concerns. Thank you for your patience, persistence, and continued trust in Refills. We'll be sure to share your kind words with Alex and Zach. We look forward to continuing to support you on your wellness journey.
Mark F.
Posted
They took care of my issue and corrected it quickly.
Response from Refills· Aug 19, 2026
Thank you for your feedback! We're pleased to hear that your issue was taken care of and corrected quickly. Providing prompt and effective service is always our goal, and it's wonderful to know we were able to meet your expectations. We truly appreciate you taking the time to share your experience and thank you for choosing Refills Inc. If there's ever anything else we can assist you with, we're here to help.
Marc A. G.
Posted
Janelle was amazing in getting my issue resolved and taken care of quickly and efficiently.
Response from Refills· Aug 19, 2026
Thank you for taking the time to share your experience! We're delighted to hear that Janelle was able to resolve your issue quickly and efficiently. Providing excellent service and ensuring our customers are well taken care of is always our priority, and it's wonderful to know Janelle delivered just that. We'll be sure to pass along your kind words to her. Thank you for your support, and we look forward to assisting you again whenever you need us.
