Great
1,597 reviews
RefillsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 1,113 reviews with 5 stars · Clear filters
Askar
Posted
So far, very good impression
Response from Refills· Sep 10, 2026
Thank you for sharing your feedback! We’re delighted to hear that you’ve had a very positive impression so far. We truly appreciate your trust and look forward to continuing to provide you with great support.
Kim
Posted
Noah helped me understand how the other half of my 6 month odet would work. He was very helpful. I just hope when I get my order it has been increased.
Response from Refills· Sep 10, 2026
Thank you for your kind feedback! We’re delighted to hear that Noah was able to clearly explain how the remainder of your six-month order would work and provide helpful support. We appreciate your trust and hope everything with your upcoming order goes smoothly.
robert R.
Posted
Customer service agent was great explained everything in detail
Response from Refills· Sep 10, 2026
Thank you for your kind feedback! We’re delighted to hear that our customer service representative was helpful and took the time to explain everything in detail. We truly appreciate you sharing your experience!
Robin D.
Posted
Noah was extremely helpful in getting my order processing when it seemed to have stalled, he definitely kept me from seeking out a new provider for my glp1.
Response from Refills· Sep 10, 2026
Thank you for your wonderful feedback! We’re delighted to hear that Noah was able to step in, get your order moving, and provide the support you needed. We truly appreciate your trust in Refills and are glad we could help!
ah
Posted
I was charged after I logged in and the charge was reversed after a simple phone call
Response from Refills· Sep 10, 2026
We are glad to hear that our team was able to resolve this quickly for you over the phone. Ensuring your account and financial security is our top priority, and we appreciate your patience while we got this sorted out.
Teri R.
Posted
I love Refills but came across some billing/shipping problems. I have talked to a few people in the past and nothing was ever resolved. I called again today and got Hope Brown and she was amazing to talk with and is helping me out to resolve this problem!! Kudos to Hope!!!
Response from Refills· Sep 10, 2026
Thank you for taking the time to post your review! While we apologize for the delays and frustration you experienced prior, it is wonderful to hear that Hope Brown turned things around for you. She is dedicated to getting things sorted, and we will be sure to celebrate her efforts today.
Melissa S.
Posted
Lucas was very professional and helped me with my issue.
Response from Refills· Sep 9, 2026
Thank you for taking the time to leave us a review! We are glad to hear that Lucas provided professional support and successfully resolved your issue.
M B.
Posted
Lucas C went above and beyond to help me with my order.
Response from Refills· Sep 9, 2026
Thank you for taking the time to share your experience! We are delighted to read that Lucas C provided such exceptional support to ensure your order was taken care of. Delivering that level of dedicated service is what we strive for every day.
